Customer Support Representative

Welcome to Yngen Holdings Inc. where vision meets reality at the intersection of various industries such as BPO, shipping, logistics, technology, marketing and real estate. Born from a relentless pursuit of perfection, we're not just redefining standards—we're setting them. Our diverse team of trailblazers is driven by a shared mission, vision and values. Join us in shaping the future today.

Responsibilities:

1. Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, chat, or social media platforms.
2. Resolve Issues: Address customer concerns, troubleshoot problems, and provide appropriate solutions to ensure customer satisfaction.
3. Customer Support: Identifying customer needs and helping customers solve their issues.
4. Reporting: Analyzing and reporting product malfunctions.
5. Handle Escalations: Escalate complex issues to the appropriate supervisor or manager for resolution as needed.

Qualifications:

1. Fluency in English: Excellent verbal and written communication skills in English are essential.
2. Customer Focus: Service-oriented personality with a can-do attitude.
3. Problem-Solving Skills: Ability to think analytically, troubleshoot problems, and find creative solutions.
4. Experience: 1-2 years in technical support handling international customers. Must have experience with XML, JSON. Strong problem-solving/troubleshooting skills. Familiarity with blockchain industry is a plus. Know how to use Zendesk.
5. Cryptocurrency Experience: Required.
6. Multitasking: Ability to manage multiple tasks simultaneously while maintaining attention to detail and quality.
7. Team Player: Ability to work collaboratively in a team environment and contribute to a positive work culture.
8. Adaptability: Flexibility to adapt to changing priorities, procedures, and technologies in a fast-paced environment. Willing to work onsite.
9. Others: Strategic, Decisive, collaborative, innovative.

Job Type: Full-time

Pay: Php20,000.00 - Php25,000.00 per month

Benefits:

1. Additional leave
2. Company events
3. On-site parking
4. Opportunities for promotion
5. Paid training
6. Pay raise

Schedule:

1. 8 hour shift
2. Holidays
3. Overtime
4. Shift system
5. Weekends

Supplemental Pay:

1. 13th month salary
2. Overtime pay

Experience:

1. Customer Support Representative: 1 year (Required)

Language:

1. English (Required)

Application Deadline: 12/13/2024
Expected Start Date: 12/16/2024