Technical Support Specialist

hace 1 semana


Departamento de Boyacá, Colombia Acolad A tiempo completo

Acolad is a leading content and language solutions company, committed to supporting businesses across industries to scale globally through innovative technology and localization expertise. The company operates in 23 countries, with over 1,800 employees supported by a network of +20,000 linguists worldwide. Acolad's mission is to drive growth and innovation through its diverse workforce, offering opportunities for professional development in a collaborative global environment.

The Helpdesk Support role at Acolad's Lisbon office is a permanent, full-time contract position responsible for providing first-level technical assistance to internal users. This includes resolving IT-related incidents efficiently, maintaining user satisfaction, and acting as the first point of contact for IT issues. Key responsibilities include:

**First-Level Support**: Provide technical assistance for software, hardware, network, and system queries, ensuring prompt resolution and clear communication between end-users and technical teams.

**Ticket Management**: Utilize the helpdesk ticketing system to log, manage, and resolve incidents, escalating when necessary and following up to ensure timely resolution.

**System Deployment**: Deploy systems and software in both Windows and Macintosh environments, ensuring seamless integration and optimal performance.

**Account Management**: Create, manage, and troubleshoot user accounts and profiles, maintaining data integrity and security standards.

**Network Support**: Provide first-level support for desktop network issues, including basic troubleshooting of network connectivity, DHCP, and drive mapping, ensuring efficient incident resolution and minimal downtime.



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