Administrative Support Professional

hace 1 semana


Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

Job Summary:

We are seeking a highly organized and detail-oriented Administrative Support Professional to join our team at Sagan. As a key member of our operations team, you will play a vital role in ensuring the smooth processing of business-critical tasks, including order management, report updates, and data accuracy.

About the Company:

Sagan is a customer-focused business specializing in order management and streamlined processes. We value teamwork, organization, and proactive communication to exceed customer expectations.

Key Responsibilities:

  • Order Processing: Utilize manufacturer ordering systems to place orders accurately and promptly.
  • Document order acknowledgments in ServiceMinder (SM) CRM.
  • Manage and track orders in SM, including measurements, installations, updates, and invoices.
  • Process change orders and communicate updates to stakeholders effectively.
  • Acknowledge receipt of measure sheets from installers and verify their accuracy.
  • Obtain client approval before placing orders in SM.
  • Ensure all processes comply with company policies and procedures.
  • Provide proactive updates to customers regarding order status and potential delays.
  • Resolve customer issues promptly and professionally.
  • Work collaboratively across departments to ensure seamless operations.
  • Update reports, data, and spreadsheets for business-critical operations.
  • Complete assigned special projects.

Qualifications:

  • Minimum 1 year of experience in order processing, back-office support, or a related field.
  • Highly detail-oriented, organized, and proactive.
  • Strong problem-solving skills and adaptability.
  • Excellent written and verbal English communication skills, with a customer-facing proficiency.
  • Proficiency in Microsoft Office Suite and Google Workspace preferred.
  • Experience with inventory management systems and knowledge of the construction industry is a plus.

Salary Range: $1800 per month

Location: Remote (CST Time zone)



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