Customer Care Professional

hace 5 días


Bogotá, Bogotá D.E., Colombia Emapta Global A tiempo completo

What We Offer

A healthy mind and body start with balance—why shouldn't your career follow the same principle? In the healthcare industry, precision and care are key—not just for patients, but for professionals too.

Your Key Responsibilities

  • Provide a warm and professional experience to patients over the phone, assisting with inquiries, appointment scheduling, and general information.
  • Address patient concerns regarding scheduling, insurance policies, and billing while validating patient eligibility for appointments and procedures.
  • Educate patients about insurance coverage, including copayments, coinsurance, and deductibles.
  • Verify insurance details and collaborate with providers to ensure accurate billing.
  • Act as a key liaison between patients and healthcare professionals.
  • Process telephone encounters for medication refill requests and referrals, ensuring timely follow-ups.
  • Maintain accurate and up-to-date patient records, documenting insurance information, appointments, and communication history.
  • Utilize electronic health record (EHR) systems effectively to ensure precise record-keeping.
  • Advocate for patients' needs by providing clear, compassionate support and ensuring they understand medical processes.


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