Customer Care Specialist

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Takeda Pharmaceutical A tiempo completo

**Customer Care Specialist**
- English version_

**WHAT YOU WILL DO**

The Customer Care Specialist is responsible to manage interactions with customers and patients regarding requirements such as receipt purchase orders, scheduling, and dispatching (Including reverse logistics), product and service complaints and product support; meeting customer requirements in terms of service and quality, aligned with the objectives, and policies of the organization.
Also, this role is responsible for maintaining a permanent communication with stakeholders internal and external to assess customer demand and actively participate in projects to improve them.
This position reports to Key Account Management Head and is based in Bogotá, Colombia.
**WHAT YOU WILL WORK ON**
- Order management and scheduling process align with patient support program processes.
- Be the first point of contact for customers (via mail or phone) documenting each customer's requirements and giving them the right answers and directions according to the company procedures.
- Carefully identify problems that might arise from customer to minimize product rejections or returns.
- Manage and retain small distributors looking for growth up in the Commercial relationship.
- Guarantee a billing process without errors for all the customers assigned.
- Receives processes and monitors purchase orders for all customers and patients, ensuring the promise of service offered.
- Manages inventory allocation and products in back order, considering preparation timelines and deliveries according with Demand planning and W&D procedures.
**WHO ARE WE LOOKING FOR**

**Experience & Education**:

- Bachelor´s Degree in Management, Logistics, Business or a related area.
- Minimum 3-year work experience in relevant industry areas such as Pharmaceutical or highly regulated and compliance industry.
- High numerical analysis and attention to details.
- Capable of prioritizing tasks to ensure timely completion of critical business processes.
- Advanced knowledge in Excel is required.
- Knowledge of GMP manufacturing and end to end supply chain is required.
- Knowledge in SAP is desired.
**Competences & Skills**:

- Effective and Empathetic Communication Competencies.
- Ability to make decisions and manage ambiguity.
- Critical thinking.
- Customer focus and Business Acumen.
- Working under pressure and results oriented.
- Ability to make decisions and solve problems.
- Commitment to promote diversity, equity and an inclusive environment.
**LOCATION**:Bogotá, Colombia.
**

**_ Versión Español_**

**PROPOSITO DEL ROL**

El rol de Especialista en Atención al Cliente es responsable de administrar las interacciones con los clientes con respecto a requisitos tales como órdenes de compra de recibo, programación y envío (incluida la logística inversa), quejas de productos y servicios y soporte de productos; cumpliendo con los requerimientos del cliente en términos de servicio y calidad, los objetivos y políticas de la organización.
Asimismo, este rol es responsable de mantener una comunicación permanente con grupos de interés internos y externos para evaluar la demanda de los clientes y participar activamente en los proyectos para encontrar áreas de mejora.
La posición reporta a Key Account Management Head y tiene base en Bogotá, Colombia.
**DESAFIOS EN LA POSICIÓN**
- Realizar la gestión de pedidos y el proceso de programación de acuerdo con los procesos del programa de apoyo al paciente.
- Ser el primer punto de contacto para los clientes (vía mail o teléfono) para documentar los requerimientos de cada cliente y dándoles respuestas e instrucciones correctas de acuerdo con los procedimientos de la compañía.
- Identificar cuidadosamente los problemas que puedan surgir con los clientes para minimizar rechazos o devoluciones de producto.
- Administrar y retener pequeños distribuidores buscando crecer en la relación comercial.
- Garantizar un proceso de facturación sin errores para todos los clientes asignados.
- Recibir procesos y monitorear órdenes de compra para todos los clientes y pacientes, asegurando la promesa del servicio ofrecido.
- Gestionar la asignación de inventario y los productos en orden pendiente, teniendo en cuenta los plazos de preparación y las entregas de acuerdo con la planificación de la demanda y los procedimientos de W&D.
**A QUIEN BUSCAMOS**

**Experiência y educación**:

- Pregrado en Administración, Logística, Negocios o en áreas afines.
- Experiência laboral mínima de 3 en compañías relevantes como Industria farmacéutica o compañías altamente reguladas.
- Habilidad demostrada de análisis numérico y atención a los detalles.
- Capacidad para priorizar tareas con el fin de garantizar la finalización oportuna de los procesos comerciales críticos.
- Conocimiento avanzado en Excel.
- Conocimiento de la fabricación GMP y la cadena de suministro.
- Deseable conocimiento en SAP.
***Competencias y habilidade

  • Healthcare Customer Care Specialist

    hace 3 horas

    Bogotá, Bogotá D.E., Colombia Emapta Global A tiempo completo

    About the RoleWe are seeking a skilled and compassionate Healthcare Customer Care Specialist to join our team at Emapta Global.As a key member of our customer service team, you will be the first point of contact for patients, ensuring seamless experiences over the phone. Your primary responsibilities will include assisting with appointment scheduling,...

  • Customer Care Manager

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Givaudan A tiempo completo

    Select how often (in days) to receive an alert:Join us and celebrate the beauty of human experience.Create for happier, healthier lives, with love for nature.Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions.There's much to learn from our 79...

  • Customer Care Manager

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Givaudan A tiempo completo

    Join us and celebrate the beauty of human experience.Create for happier, healthier lives, with love for nature.Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions.There's much to learn from our 79 production sites worldwide, known for their...

  • Customer Care Aéreo

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia CRAFT A tiempo completo

    CRAFT Bogota, D.C., Capital District, Colombia Seniority level Entry level Employment type Full-time Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at CRAFT by 2x. Get notified about new Customer Care Professional jobs in Bogota, D.C., Capital District, Colombia . Salary:...

  • Customer Care Aéreo

    hace 4 días

    Bogotá, Bogotá D.E., Colombia CRAFT A tiempo completo

    CRAFT Bogota, D.C., Capital District, ColombiaSeniority levelEntry levelEmployment typeFull-timeIndustriesTransportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at CRAFT by 2x.Get notified about new Customer Care Professional jobs in Bogota, D.C., Capital District, Colombia.Salary:...

  • Customer Care GOV/TAAS

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Voyager Global Mobility A tiempo completo

    OUR COMPANY: Voyager Global Mobility (VGM) is a leading provider of rideshare solutions tailored for various sectors of the mobility industry, including services for companies like Uber and DiDi and various governmental entities. With our headquarters in New York City, USA, we operate a global network of branches across the United States and Latin America,...

  • Customer Care Manager

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Givaudan A tiempo completo

    Select how often (in days) to receive an alert: Join us and celebrate the beauty of human experience.Create for happier, healthier lives, with love for nature.Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions.There's much to learn from our 79...

  • Customer Care

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Rindegastos A tiempo completo

    En Rindegastos estamos buscando a nuestro/a siguiente **Customer Care** para nuestro equipo de Customer Experience, quien tendrá como objetivo principal interactuar, hablar, escuchar y capacitar a nuestros usuarios; traspasar información valiosa a todas las áreas y trabajar en pro de mejorar la experiência del usuario con la marca y con el...

  • Analista de transformación customer care

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Uniajc A tiempo completo

    Ingeniería de sistemas Computación / Otras Industria de la empresa: Somos una organización dedicada a satisfacer las necesidades de aseguramiento y afianzamiento de nuestros Clientes, a quienes proporcionamos tranquilidad a través del respaldo que ofrecemos para la protección de su patrimonio y su vida. Descripción general Seguros Mundial está en...

  • Accounting/Customer Care Specialist

    hace 8 horas

    Bogotá, Bogotá D.E., Colombia Solarity A tiempo completo

    Solarity is a distributor and solutions provider of photovoltaic systems. We offer a complete assortment of on-grid and off-grid modules, inverters, mounting systems and essential accessories to PV professionals in Europe, Middle East, Africa and South America. We stand for flexibility, individual approach and trustworthiness. We build on mutual trust and...

  • Dental Care Specialist

    hace 5 horas

    Bogotá, Bogotá D.E., Colombia Dentisalud A tiempo completo

    About DentisaludDedicated to delivering exceptional dental care services, Dentisalud Bogota, D.C., is a leading healthcare provider in the region. Our team of experienced professionals is passionate about helping patients achieve optimal oral health and well-being.Job OverviewWe are seeking an ambitious Ortodoncista to join our dynamic team. This is an...

  • Customer Care Professional

    hace 4 días

    Bogotá, Bogotá D.E., Colombia GroupCOS A tiempo completo

    Are you looking for a challenging and rewarding role as a Customer Care Professional?GroupCOS is seeking a highly skilled and experienced professional to join our team.Provide exceptional customer service and support, responding to inquiries and resolving issues promptly and professionally.Collaborate with our team to develop and implement process...

  • Customer Success Specialist

    hace 6 días

    Bogotá, Bogotá D.E., Colombia TP A tiempo completo

    Customer Success Specialist As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and retention by providing exceptional support and guidance to our clients. Seniority Level Associate Employment Type Full-time Job Function Administrative Industries: Outsourcing and Offshoring Consulting We are seeking a dedicated...

  • Customer Service Specialist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Ubiquity A tiempo completo

    We're looking for a Customer Service Specialist to join our team at Ubiquity. As a specialist in customer relations, you will be responsible for delivering exceptional service experiences to our clients.About the Role:This is an exciting opportunity to work with a leading provider of customer experience management solutions. Our team is dedicated to helping...

  • Customer Care

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Td Synnex A tiempo completo

    El** Customer Care & Backlog Management Specialist **realiza una serie de actividades críticas para el negocio movimientos de inventario, análisis de asignación, priorización de pedidos y gestión de pedidos abiertos.proporcionará un alivio inmediato de los impactos de productividad que enfrentan los usuarios del rol de ventas, Se espera que esta...

  • Customer Care

    hace 24 horas

    Bogotá, Bogotá D.E., Colombia TD SYNNEX A tiempo completo

    El** Customer Care & Backlog Management Specialist **realiza una serie de actividades críticas para el negocio movimientos de inventario, análisis de asignación, priorización de pedidos y gestión de pedidos abiertos. proporcionará un alivio inmediato de los impactos de productividad que enfrentan los usuarios del rol de ventas, Se espera que esta...

  • Customer Service Liaison Aéreo

    hace 4 días

    Bogotá, Bogotá D.E., Colombia CRAFT A tiempo completo

    CRAFT is looking for a skilled Passenger Care Specialist to join their team in Bogota, D.C., Capital District, Colombia.About the PositionThis role involves providing personalized support to passengers while ensuring efficient airport operations.Main ResponsibilitiesAddress customer concerns and provide solutions in a timely manner.Collaborate with airline...

  • Customer Service Specialist

    hace 7 días

    Bogotá, Bogotá D.E., Colombia indrive A tiempo completo

    Indrive is looking for a talented Customer Service Specialist to provide exceptional support to our US users. In this role, you will handle various customer interactions while ensuring a positive experience.Job DescriptionHandle multiple customer conversations simultaneously.Respond to customer inquiries in a timely and professional manner.Required Skills...

  • Customer Engagement Specialist

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Cloudstaff A tiempo completo

    Drive Revenue GrowthAs a Customer Engagement Specialist at Cloudstaff, you will play a key role in driving revenue growth by engaging with potential and existing clients. Your mission is to connect, consult, and convert – all while providing top-notch customer service.Key Responsibilities:Making 100+ inbound/outbound sales calls daily to potential clients...

  • Global customer operations specialist

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Asertempo Colombia SA A tiempo completo

    Global Customer Operations Specialist Salario: $ 4.000.000 | Publicado: 2024/10/24 Tipo de experiencia: 0 MESES A 6 MESES Funciones: Labores relacionadas con el cargo solicitado en esta requisición, las anexas que se consideren convenientes ejecutar y las solicitadas específicamente por el representante de la supervisión patronal. En esta oferta de...