Solar Operations Specialist
hace 1 semana
Company Overview
Sunrun is a leading solar energy company dedicated to transforming the way we power our lives. We strive to foster an environment where employees can thrive through our commitment to diversity, inclusion, and belonging.
Estimated Salary Range: $18.51 - $24.69 per hour (based on location within the United States)
Job Description:
We are seeking a highly skilled Solar Operations Specialist to join our team. As a key member of our operations team, you will be responsible for coordinating effective execution of field service work through direct Sunrun branch and/or partner relationships.
Responsibilities:
- Work with field crews, leaders, and centralized support teams to ensure jobs are ready to be actioned and completed to drive best possible customer experience
- Serve as a point of contact to customers to effectively coordinate communications around routine Field Service activities and manage Field Service related customer inquiries and escalations as necessary
- Create and dispatch customer appointments in conjunction with Tech routes, schedules, and utilization
- Initiate and create tasks to complete further work required for field service dispatches
- Prioritize customer escalations and adjust schedules to work with leadership to determine priority of jobs
Qualifications:
- High school diploma or equivalent
- Minimum of 2 years of relevant work experience including customer service experience, scheduling, coordination, or case management
- Basic knowledge of solar installation, construction, and/or roofing preferred
- Proactive, energetic, and self-motivated
- Aplied knowledge of business metrics
- Must be a self-starter, take on various duties, and be able to take initiative when needed
- Independently manage day-to-day activities
- Detail oriented, accurate, and poised under pressure
- Strong relationship management skills
- Experience in PowerPoint, Word, and Excel or equivalent (GSuite)
- Strong CRM experience, preferably Salesforce
Benefits:
- Health insurance coverage
- Employee wellness program
- Life and disability insurance
- Retirement savings plan
- Paid holidays and paid time off (PTO)
Additional Information:
Sunrun provides a variety of benefits to its employees, including opportunities for professional growth and development. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy, or any other basis protected by law.
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