Global Snapshot Client Liaison Specialist

hace 1 semana

Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo
Job Title: Global Snapshot Client Liaison

Job Summary:

The Global Snapshot Client Liaison is the key operational contact for clients and NielsenIQ countries worldwide, responsible for the design and management of the production and delivery of multi-country Ad hoc reports. This role ensures that reports optimally combine client needs and existing data sources, with a focus on good project design, set-up, and timely deliveries.

Key Responsibilities:
  • Provide services that meet client needs and expectations.
  • Act as a key touch point for clients, both externally and internally, with responsibility for proactive communication and transparency on issues, service enhancements, technology updates, and other relevant matters.
  • Coordinate data orders and report production with the ISC network in local countries and other production teams.
  • Work on process and service improvement to bring efficiency, productivity, and flexibility to the global snapshot team.
  • Support clients and Business Development Managers on the correct escalation and resolution of day-to-day queries, new business opportunities, and technical requirements.
  • Attend client meetings to identify client needs versus production capabilities, agree on best compromises, and apply learnings and best practices in case of recurring deliveries.
  • Support the ISC in the Global snapshot team for China, providing assistance on international queries related to local data availability, data orders, and data queries.
Requirements:
  • Strong communication skills, with very good English language proficiency (written and spoken).
  • Ability to communicate requirements clearly to stakeholders within and outside the production team.
  • Ability to communicate and work with associates at all levels in the organization.
  • Ability to build relationships across countries and cultures to establish a network.
  • Excellent administrative and organizational skills to track the status of Ad Hoc reports production and delivery.
  • Ability to handle multiple, competing deadlines and manage expectations where appropriate.
  • Confidence to recognize when escalation is required to avoid late deliveries and client disappointment.
  • Problem-solving skills.
Additional Information:

Our Benefits:

  • Flexible working environment.
  • Volunteer time off.
  • LinkedIn Learning.
  • Employee-Assistance-Program (EAP).

About NielsenIQ:

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion:

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: NIQ News Center

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