Quality Process Analyst

hace 2 semanas


Medellín, Antioquia, Colombia Lean Tech A tiempo completo

Lean Tech is a pioneering technology company dedicated to driving innovation and excellence in the industry.

We are seeking a highly skilled Quality Process Analyst - Data Optimization Specialist to join our team. This role will play a crucial part in enhancing internal processes to ensure stakeholders achieve optimal results.

The ideal candidate will have a strong background in process mapping and documentation, with experience in OKR methodology and process support. They should also possess excellent communication skills and be able to work collaboratively within a team.

This is an exciting opportunity for a detail-oriented individual who can identify and propose process improvements, analyze data, and create comprehensive reports to aid in decision-making and process optimization.

In this role, you will:

  • Create and maintain visual process maps to document and analyze workflows, ensuring stakeholders comprehend the process structure and identify improvement areas.
  • Develop and update Standard Operating Procedures (SOPs) for consistency and error reduction, serving as a reference for process execution.
  • Collaborate with teams to gather and document process requirements and specifications through interviews, surveys, or workshops, facilitating accurate documentation.
  • Maintain version control for all process documentation to ensure accuracy and accessibility of up-to-date information for stakeholders.
  • Respond to and resolve user complaints and queries related to process issues, ensuring prompt and effective solutions.
  • Provide support in the Phalanx program, overseeing the recruitment and training of new members to maintain program quality.
  • Identify and escalate technical issues (bugs) reported by users from the Phalanx and other applications, collaborating with technical teams for resolution.
  • Analyze and report on cases to identify improvement opportunities in processes, contributing to strategic decision-making.
  • Propose and support process improvements with a focus on quality and efficiency to enhance process outcomes and align with strategic goals.

Key skills and qualifications include:

  • Bachelor's degree in Industrial Engineering or a related field.
  • Strong communication skills and ability to work collaboratively in a team.
  • Proficiency in process mapping and documentation (e.g., using Visio or Lucidchart).
  • Experience with OKR methodology and process support.
  • Intermediate to advanced English proficiency (B2 level).
  • Ability to identify and propose process improvements.
  • Experience with data analysis and reporting, particularly using Excel.
  • Familiarity with version control for process documentation.
  • Problem-solving skills and attention to detail.

The estimated annual salary for this position is $85,000-$110,000, depending on location and experience.

We offer a collaborative work environment, professional development opportunities, and a chance to contribute to shaping the data landscape within a dynamic and growing organization.



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