Quality Process Analyst
hace 2 semanas
Lean Tech is a pioneering technology company dedicated to driving innovation and excellence in the industry.
We are seeking a highly skilled Quality Process Analyst - Data Optimization Specialist to join our team. This role will play a crucial part in enhancing internal processes to ensure stakeholders achieve optimal results.
The ideal candidate will have a strong background in process mapping and documentation, with experience in OKR methodology and process support. They should also possess excellent communication skills and be able to work collaboratively within a team.
This is an exciting opportunity for a detail-oriented individual who can identify and propose process improvements, analyze data, and create comprehensive reports to aid in decision-making and process optimization.
In this role, you will:
- Create and maintain visual process maps to document and analyze workflows, ensuring stakeholders comprehend the process structure and identify improvement areas.
- Develop and update Standard Operating Procedures (SOPs) for consistency and error reduction, serving as a reference for process execution.
- Collaborate with teams to gather and document process requirements and specifications through interviews, surveys, or workshops, facilitating accurate documentation.
- Maintain version control for all process documentation to ensure accuracy and accessibility of up-to-date information for stakeholders.
- Respond to and resolve user complaints and queries related to process issues, ensuring prompt and effective solutions.
- Provide support in the Phalanx program, overseeing the recruitment and training of new members to maintain program quality.
- Identify and escalate technical issues (bugs) reported by users from the Phalanx and other applications, collaborating with technical teams for resolution.
- Analyze and report on cases to identify improvement opportunities in processes, contributing to strategic decision-making.
- Propose and support process improvements with a focus on quality and efficiency to enhance process outcomes and align with strategic goals.
Key skills and qualifications include:
- Bachelor's degree in Industrial Engineering or a related field.
- Strong communication skills and ability to work collaboratively in a team.
- Proficiency in process mapping and documentation (e.g., using Visio or Lucidchart).
- Experience with OKR methodology and process support.
- Intermediate to advanced English proficiency (B2 level).
- Ability to identify and propose process improvements.
- Experience with data analysis and reporting, particularly using Excel.
- Familiarity with version control for process documentation.
- Problem-solving skills and attention to detail.
The estimated annual salary for this position is $85,000-$110,000, depending on location and experience.
We offer a collaborative work environment, professional development opportunities, and a chance to contribute to shaping the data landscape within a dynamic and growing organization.
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