Quality Assurance Specialist

hace 3 semanas


Medellín, Antioquia, Colombia TaskUs A tiempo completo

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Leveraging a cloud-based infrastructure, TaskUs serves clients in various sectors, including social media, e-commerce, and more.


The People First culture at TaskUs enables the company to expand its workforce globally, with a presence in multiple locations across several countries.


TaskUs aims to create a different breed of Business Processing Outsourcing (BPO) by fostering a culture of constant motion, exploring new technologies, and mastering consistency.


Key Responsibilities:



  • Audit calls/interactions/transactions for aligned agents
  • Coach agents for performance improvement
  • Report performance for aligned span on a daily/weekly/monthly basis
  • Provide inputs for briefings and training need identification
  • Partner with TLs in leading Team Meetings for metric improvement
  • Participate in strategic projects for the campaign/LoB
  • Identify and escalate potential quality issues per defined process
  • Isolate and report defects; verify defect fixes
  • Suggest process/system improvements based on customer concerns
  • Accomplish other responsibilities assigned by management
  • Drive quality initiatives, contests, and campaigns for the assigned span
  • Be updated on knowledge and serve as SME for the campaign/LoB

Requirements:



  • Bilingual in English & Spanish with a minimum B2 proficiency
  • At least 2 years in college (BS or BA preferred)
  • Minimum of 1-year experience as Quality Analyst (preferred)
  • Basic excel/google sheets skills
  • Problem-solving skills
  • Familiarity with quality tools

Soft Skills:



  • Strong customer centricity
  • Ability to provide constructive feedback
  • Good written and verbal communication skills
  • Logical thinking
  • Ability to manage conflicts
  • Attention to detail
  • Ability to work with minimal supervision
  • Ability to work with a diverse team
  • Continuous improvement mindset

How We Partner To Protect You: TaskUs will not solicit money or require payment during the application process.


TaskUs is committed to providing equal access to opportunities and welcomes applicants from diverse backgrounds.



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