Operational Excellence Manager
hace 3 semanas
About the Role
">The Operational Excellence Manager - Supply Chain Optimization Specialist plays a pivotal role in leading a team to oversee the performance of Integrated Logistics Control Towers and LSPs, handling business analytics, troubleshooting escalations, updating SOPs, monitoring performance trends, and managing business reviews, CAPA, and BCP.
Responsibilities
- Coordinate related activities across all Control Towers against SLA for delivery of operational services.
- Develop strong working relationships between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence.
- Identify projects out of / above scope of services and initiate execution.
- Serve as the point of contact / escalation for customer concerns at the appropriate counterpart level.
- Identify areas of improvement, track root causes, and define actions for prevention in the future.
- Maintain and update customer SOP in close collaboration with the Business Manager.
- Monitor the performance of LSPs in their service delivery (against agreed KPIs).
- Lead regular management meetings with LSPs to identify areas of improvement, track root causes, and define actions for prevention in the future.
- Manage all relevant rates and other LSP master data during the respective engagement life cycle.
- Connect LSP Management to KN IL Control Tower and their respective tasks planning, customer service, freight settlement.
- Maintain and update LSP SOP in close collaboration with the Business Manager.
Requirements
- Bachelor's University degree in International Business or related fields.
- Experience in Freight Forwarding (Air, Sea, Road).
- Experience in Supply Chain optimization and operational performance improvement.
- Experience with cross-regional or global collaboration in a multinational environment.
- Fluent in English.
Why Join Us?
- We offer competitive compensation: estimated salary $85,000 - $110,000 per annum, depending on experience.
- A comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs, and a highly dynamic global work environment.
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