Global Supply Chain Performance Excellence Specialist
hace 3 días
Company Overview
Kuehne + Nagel As is a leading logistics company that prioritizes operational excellence and customer satisfaction. We strive to create a cohesive team that delivers exceptional results.
Job Description
We are seeking an experienced Global Supply Chain Performance Excellence Specialist to lead our Integrated Logistics Control Towers and collaborate with business management to achieve operational excellence. Key responsibilities include:
- Coordinating related activities across all Control Towers against Service Level Agreements (SLA)
- Developing strong working relationships between business management and operations to drive one common target - creating a cohesive team delivering operational excellence
- Identifying projects out of scope or above services and initiating execution
- Managing customer concerns at appropriate counterpart levels, identifying areas of improvement, tracking root causes, and defining actions for prevention in the future
- Maintaining and updating customer Standard Operating Procedures (SOP) in close collaboration with Business Manager
- LSP Performance & Integration: Actively monitoring LSP performance against agreed Key Performance Indicators (KPIs), leading regular management meetings with LSPs to identify areas of improvement, track root causes, and define actions for prevention in the future
- Managing all relevant rates and other LSP master data during engagement life cycles
- Connecting LSP Management to KN IL Control Tower and their respective tasks planning, customer service, freight settlement
- Maintaining and updating LSP SOP in close collaboration with Business Manager
Required Skills and Qualifications
The ideal candidate will have:
- Bachelor's University degree in International Business or related fields
- Experience in Freight Forwarding (Air, Sea, Road)
- Experience in Supply Chain optimization and operational performance improvement
- Experience with cross-regional or global collaboration in a multinational environment
- Fluency in English
Benefits
We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs, and a highly dynamic global work environment.
Salary Range
$85,000 - $110,000 per annum, depending on experience.
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