Operational Excellence Specialist

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Teletech Holdings, Inc. A tiempo completo

Compensation Package

The estimated annual salary for this role is between $80,000 to $120,000.

About the Role

We are seeking a highly skilled Operational Excellence Specialist to join our team in Colombia. As an Operational Excellence Specialist, you will be responsible for developing and maintaining reports that enable the management of continuous performance improvement and operational excellence.

You will work directly on client-facing activities, offering recommendations for internal standardization and process improvement needs across our global company footprint. You will lead and manage globally spanned and/or client-facing process improvement initiatives with cross-functional teams.

Your Key Responsibilities

  • Develop and maintain reports that enable the management of continuous performance improvement and operational excellence.
  • Maintain improvements via robust Control Planning and Compliance Measures.
  • Communicate ongoing project performance with management at various levels of the organization.
  • Participate in the planning and development of client-facing presentations with supporting tools and documentation.
  • Recommend process standards to ensure consistent methodology.
  • Provide Lean Six Sigma educational support to the organization.
  • Coach prospective students through our Lean Six Sigma Education offerings (White Belt, Yellow Belt, Green Belt).
  • Support departmental improvements such as tools, templates, and processes.

Your Qualifications

  • College degree or equivalent experience.
  • Certification as Lean and/or Six Sigma Black Belt.
  • Experience in process improvement methodology.
  • Experience managing cross-functional teams and leading global improvement initiatives.
  • Proficient in Microsoft Windows applications (Word, Excel, PowerPoint, Outlook, Visio, Project).
  • Proficient in Minitab or other statistical software.

About Us

TTEC is a leading business process outsourcing company that helps companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. We are proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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