Retail Operations Manager

hace 1 día


Medellín, Antioquia, Colombia Fashionunited Group A tiempo completo
About the Role:

We are seeking a highly skilled and motivated Retail Operations Manager to join our team at our Florida store. As a key member of our store management team, you will be responsible for creating a memorable customer experience, supporting day-to-day store operations, and developing our store employees.

Main Responsibilities:
  • Champion the Brand: Deliver an amazing customer experience through product and visual marketing excellence as well as outstanding customer service.
  • Employee Development: Assist with developing store employees, coaching, and mentoring store teams on product knowledge, setting customer service expectations, and demonstrating visual presentation standards.
  • New Hire Onboarding: Support new hire onboarding and assist with managing store scheduling needs, ensuring proper coverage for peak times.
  • Product Expertise: Act as a product expert and serve as a brand ambassador for all things Skechers.
  • Operational Excellence: Ensure strong operational processes and routines that drive profitability and results.
Requirements:
  • Ability to Foster a Positive Work Environment: Ability and desire to foster a respectful, safe, and fun environment for Skechers store employees.
  • Effective Communication: Comfortable communicating expectations with store employees, setting clear expectations for the team.
  • Customer Service: Flexible and motivated to provide excellent customer service.
  • Brand Passion: Creates excitement and shows passion for Skechers products and the brand.
About Skechers:

Skechers is a global, Fortune 500 brand that develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. We are committed to delivering stylish, innovative, and quality products that help people of all ages look and feel good.

Estimated Salary:

$62,000 - $72,000 per year, depending on experience.



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