Operations Director
hace 1 semana
About the Role:
We are seeking an experienced Operations Manager to join our team at TaskUs. As an Operations Manager, you will be responsible for managing the day-to-day business operations, managing a team of up to 150 FTE, and reporting into the Sr. Operations Manager.
Key Responsibilities:
- Manage TaskUs client relationships and be the POC on a day-to-day basis, providing updates on performance and presenting in business reviews.
- Work closely with team leaders and teammates to ensure they have the skills and knowledge necessary to succeed.
- Ensure KPIs are met consistently and solve business problems through innovation.
- Scale operations, drive performance management, and foster employee retention.
Requirements:
- Two plus years of managing supervisors in the call center environment; BPO experience is a plus.
- One plus year of client management experience.
- Excellent communication and presentation skills.
What We Offer:
As an Operations Manager at TaskUs, you will have the opportunity to work with a dynamic team, drive business growth, and develop your skills in operations management. We offer a competitive salary, benefits, and opportunities for professional development.
About TaskUs:
TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. We are committed to providing equal access to opportunities and fostering an inclusive and equitable work environment.
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