Customer Experience Strategist

hace 1 día


Medellín, Antioquia, Colombia Taskus A tiempo completo
About TaskUs

TaskUs is a pioneering provider of outsourced digital services and next-generation customer experience to rapidly growing technology companies. By empowering its clients to represent, protect, and grow their brands, TaskUs plays a pivotal role in shaping the industry.

Leveraging a cutting-edge cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. Our commitment to innovation and customer satisfaction has enabled the company to expand its workforce to approximately 45,000 employees globally.

Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. Our People First culture is the driving force behind our success, fostering an inclusive environment that encourages growth and development.What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Our employees are the backbone of our organization, and we strive to provide them with the resources and opportunities they need to excel.Job Overview

As a Customer Experience Strategist, you will play a crucial role in shaping the customer experience for our clients. You will be responsible for providing mentorship, guidance, and career development to members of your team, ensuring they have the skills and knowledge needed to excel in their roles.

You will implement escalation channels by mutually agreed-upon procedures, leading a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities. You will establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.Requirements

  • 2 years of prior relevant people management experience in the BPO or call center industry
  • A strategic thinker with strong analytical and creative problem-solving skills
  • Experience providing constructive criticism and implementing corrective action plans
  • A high-level understanding of customer confidentiality standards and a passion for the development of teammates

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience, and a comprehensive benefits package. If you are passionate about delivering exceptional customer experiences and have a proven track record of leadership, we encourage you to apply for this exciting opportunity. TaskUs is an equal opportunity employer.


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