Senior Support Solutions Strategist

hace 4 semanas


Medellín, Antioquia, Colombia Hp A tiempo completo

The ideal candidate for the Senior Support Solutions Strategist role at HP will have a strong background in service business management, delivery, solution architecting, business planning, or a related field.

The Senior Support Solutions Strategist will be responsible for developing support strategies for product families and facilitating the implementation of product, service, or solution portfolio lifecycle management.

Key responsibilities will include crafting support strategies for product families, ensuring adherence to established protocols and methodologies; acting as the representative of services within product core teams, ensuring the integration of service requisites into the product development process; establishing targets for product service metrics, monitoring the performance of product support operations, and discerning instances necessitating corrective measures.

The Senior Support Solutions Strategist will engage in cooperative efforts with regional and global teams concerning the planning, execution, and evaluation of service and support initiatives.

This role will also execute comprehensive project plans, ensuring successful outcomes and adherence to established timelines; develop and enhance customer relationships, contributing to revenue growth and overall client satisfaction.

The ideal candidate will have a four-year degree in business administration or a related discipline and typically have 0-2 years of work experience in a related field.

A strong understanding of agile methodology, analytics, business development, business strategies, customer relationship management, data analysis, digital marketing, go-to-market strategy, key performance indicators (KPIs), market research, and marketing will be beneficial for this role.

Estimated salary for this position is $80,000 - $110,000 per year, depending on location and experience.

HP is an equal opportunity employer and welcomes applications from diverse candidates.



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