Team Lead
hace 4 semanas
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative technology companies. Our mission is to help our clients represent, protect, and grow their brands through our expertise in cloud-based infrastructure and customer experience.
Job SummaryWe are seeking a highly skilled Team Lead to join our team in Cali, Colombia. As a Team Lead, you will be responsible for providing mentorship, guidance, and career development to members of your team. You will also implement escalation channels, lead a high-performing team, and establish team goals.
Key Responsibilities- Provide mentorship and guidance to team members
- Implement escalation channels and lead a high-performing team
- Establish team goals and work with direct reports on strategies for executing and measuring progress
- Identify actionable insights and suggest recommendations for team strategy
- 2 years of prior relevant people management experience in the BPO or call center industry
- Strong analytical and creative problem-solving skills
- Experience providing constructive criticism and implementing corrective action plans
- High-level understanding of customer confidentiality standards
TaskUs is an equal opportunity employer and is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through our website.
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