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Recruitment Manager
hace 2 meses
We are seeking a highly skilled Recruitment Manager to join our team at Full Potential Solutions. As a key member of our organization, you will be responsible for overseeing the sourcing and selection of top talent for our call center agent positions.
Key Responsibilities- Leadership: Lead a team of recruiters responsible for agent hiring, establish performance expectations, and drive the team to achieve or surpass recruitment targets.
- Sourcing Strategy: Customize sourcing strategies to focus on demographics, industries, or skill sets that match client requirements, stay updated on industry trends, and utilize online platforms and networking opportunities to engage with prospective candidates.
- Recruitment Strategy: Create and execute smart, custom fit and cost-efficient sourcing and selection strategies that align with business goals and objectives, continuously assess and improve the recruitment strategy, and collaborate with Workforce Management and Operations to determine headcount requirements.
- Geographical Knowledge & Cultural Competence: Familiarity with the talent markets and cultural nuances of the regions we operate in is preferred.
- Profile Analysis: Generate monthly/quarterly profile analyses and present findings to stakeholders to improve sourcing and recruitment strategies.
- Stakeholder Collaboration and Immersion: Work closely with operations and training teams to grasp team dynamics, culture, and talent needs, participate in operations Weekly Business Reviews and/or Quarterly Business Reviews to grasp program challenges and achievements, and attend program product-specific training to deepen understanding of the program.
- Reporting: Develop and maintain leadership dashboards showcasing crucial recruitment metrics and outcomes, including operational Key Performance Indicators, program targets, and candidate experience feedback results.
- Cost Per Hire Management: Efficiently oversee the cost per hire budget, strategically and tactically allocating resources to optimize the effectiveness of recruitment efforts.
- Minimum of ten (10) years of relevant experience, with a minimum of five (5) years in volume agent sourcing and selection.
- With a proven track record in sourcing and screening for successful agents across all call center agent positions.
- Proficient in sourcing techniques and tools, such as use of boolean searches, social media, talent mining and online networking.
- Proficient in remotely managing teams to ensure efficient recruitment operations and maintain high performance standards.
- Ability to work confidently with senior leaders, providing on-the-ground insights to align with strategic priorities.
- Excellent verbal and written communication skills to effectively present complex topics to diverse audiences and build lasting relationships with internal teams, external partners, and candidates.
- Strong organizational and analytical skills, adept at using data to facilitate discussions, propose changes and recommend solutions.
- Hands-on experience with Applicant Tracking Systems (ATS).
- Demonstrated resilience and positive conflict management skills.
- Meticulous attention to detail.
- Proficient in project management.
- Available to work onsite and willingness to extend shift schedule as needed.
