Customer Service Team Lead
hace 3 semanas
Transformative Digital CX Solutions Leader
TDCX Group is a leading provider of innovative digital customer experience solutions, empowering world-class brands to achieve their goals. As a Customer Service Team Lead - Key Performance Strategist, you will play a pivotal role in driving success.
Key Responsibilities:
- Lead the day-to-day management of the contact centre, ensuring KPIs are met and exceeded.
- Develop and distribute performance reports, providing actionable insights to stakeholders.
- Create and implement processes that align with company standards and strategic directives.
- Collaborate with cross-functional teams to drive customer satisfaction and loyalty.
Requirements:
- Bachelor's degree or higher in any field.
- 2+ years of experience in related fields, preferably in leadership roles.
- Strong project management, communication, and analytical skills.
About TDCX Group:
We serve high-growth clients across fintech, gaming, and more, leveraging our global footprint and expertise in transformative digital CX solutions. Our commitment to excellence has earned us numerous industry awards, making us one of the best companies to work for in Asia.
What We Offer:
- A competitive salary: $65,000 per annum.
- A comprehensive benefits package, including medical coverage and performance incentives.
- Ongoing training and development opportunities.
- A dynamic, diverse work environment.
Join Our Journey:
At TDCX Group, we're dedicated to discovering and empowering talented professionals like you. If you're passionate about delivering exceptional customer experiences, let's connect and explore how you can make a meaningful impact.
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