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IT Service Desk Analyst
hace 1 semana
We are a company that values career growth, personal development, and teamwork. We believe that our employees are our greatest asset, and we strive to create a work environment that supports their well-being and success.
The Job
This is an exciting opportunity to join our fast-paced, dynamic team as a Help Desk Analyst. As a member of our team, you will provide technical support to internal users, troubleshoot issues, and collaborate with IT and other departments to ensure smooth IT operations.
Key Responsibilities
- Provide technical support to internal users, resolving hardware, software, and system-related issues.
- Manage incoming support requests, prioritize tasks, and follow up to ensure timely resolution of issues.
- Collaborate with IT and other departments to ensure smooth IT operations and identify areas for improvement.
- A Technician, Technologist, or Professional in Systems Engineering, Electronic Engineering, Software Engineering, or related fields.
- Previous experience in a helpdesk or technical support role, providing on-site or remote assistance.
- Solid understanding of operating systems (Windows, macOS, Linux) and hardware troubleshooting.
- A competitive salary and benefits package.
- Opportunity to develop your potential in a personalized way and according to your objectives within the role.
- Health policy for you and preferential rate for your family.
- 100% disability payment.
- Economic incentive program for employee referrals for active positions.
- You will be part of one of the most driven Employee Funds in the industry where you will have access to savings, credits, and special agreements with allied brands.
- Spaces for leisure, celebrations, and recreation for your physical and mental health.
