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Service Desk Analyst Trilingual
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Service Desk Analyst Trilingual
Service Desk Analyst - Responsibilities
Responds to incoming calls and web submissions for assistance from end users experiencing technical issues
Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical problems and resolutions (i.e. software, hardware and client specific applications)
Fulfills Service Requests from end users according to defined procedures
Documents client issues in our call tracking system
Provides friendly, courteous, and quality communication to all end users throughout the support process
Grows professionally through on-going training activities and continued learning
Collaborates with organization counterparts and department team members to share knowledge and expertise
Identifies optimization potential to continuously increase customer satisfaction and Service Desk quality
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