NA Employee Relations Delivery Team Lead
hace 17 horas
Johnson & Johnson is seeking a highly skilled and experienced NA Employee Relations Delivery Team Lead to join our team in Bogotá, Colombia. As a key member of our Employee Relations and Labor Relations (ERLR) Function, you will play a critical role in shaping the global employee experience and driving business success.
Key ResponsibilitiesThe NA ERLR Delivery Team Lead will be responsible for:
- Case Management and Daily Operation
- Oversee efficient and accurate case assignment and prioritization by the ERLR Delivery team
- Define case work that can be managed and resolved by the ERLR Delivery team or support/escalation from an ERP is required
- Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation managed by the ERLR Delivery team
- Update the knowledge management system with new available documents or guidelines
- Proactively monitor the cases to be able to determine if any action is needed (time, quality)
- Responsibility for delivering upon agreed SLAs and overseeing NA ERLR team KPI performance
- Providing an escalation point and support in complex cases
- Lead the teams and daily operation to achieve agreed SLAs, quality and costs
- Train other HR teams and business if needed on relevant internal processes and changes in legislation or internal documents
- Ensuring policy and legal compliance
- Enforcing sensitivity and confidentiality with employee personal data
- People Management
- Lead and develop a team of six ERLR Analysts
- Talent development
- Performance management; identification of potential performance issues
- Work distribution and controls
- Provide daily and monthly performance feedback and coaching; monitor the development and training needs of the team members
- Lead and oversee huddles and distribution of workload
- Project Management and Continuous Improvement
- Participate on various ERLR projects based upon an agreement with NA ERLR Leadership
- Drive improvements, user experience, effectiveness and efficiency
- Participate on Global ER/LR projects
- Drive automation and IA within NA ERLR team
- Drive continuous improvement projects in the area of responsibility
- Provide insights and intelligence with respect to trends and opportunities, and focus on enhancing overall metrics & customer satisfaction
- Continue work on standardization of Regional HR processes
- End to end process overview
- Proactively gain feedback from the business, employees and managers
- Work on customer experience improvements; closely cooperate with other HR teams, especially People Experience Operations teams and Contact Center team
- Provide feedback to the other HR teams about challenges and opportunities
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NA Employee Relations Delivery Team Lead
hace 17 horas
Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completoJob Title: NA Employee Relations Delivery Team LeadWe are seeking a highly skilled and experienced NA Employee Relations Delivery Team Lead to join our team at Johnson & Johnson. As a key member of our Employee Relations and Labor Relations (ERLR) Function, you will play a critical role in shaping the global employee experience.About the Role:The NA ERLR...
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