Account Coordinator

hace 4 semanas

Perímetro Urbano Medellín, Colombia NeoWork A tiempo completo
About the Role

NeoWork is seeking a highly organized and detail-oriented professional to fill the position of Account Coordinator. As an Account Coordinator, you will play a vital role in supporting the account management team in providing exceptional customer service and maintaining strong relationships with clients.

Key Responsibilities
  1. Client Onboarding: Assist with the onboarding process, including gathering client information and coordinating internal processes to ensure a seamless experience.
  2. Account Management: Manage client accounts, handle inquiries and requests promptly and professionally, and communicate effectively with clients and internal teams to ensure successful service delivery.
  3. Documentation and Reporting: Prepare and maintain accurate documentation and reports to support client relationships and business operations.
  4. Issue Resolution: Proactively identify and address any issues or challenges that may arise, and maintain strong client relationships by providing ongoing support.
Requirements
  1. Experience: 3+ years of experience in account coordination or similar roles, with a strong background in customer service and account management.
  2. Communication Skills: Excellent English communication and interpersonal skills, with the ability to effectively communicate with clients and internal teams.
  3. Organizational Skills: Strong organizational and time management abilities, with the ability to prioritize tasks and meet deadlines.
  4. Customer-Centric Mindset: A customer-centric mindset with a focus on delivering exceptional customer service and building strong client relationships.
  5. Adaptability: Ability to thrive in a fast-paced and dynamic environment, with a strong ability to adapt to changing priorities and client needs.
Benefits
  1. Comprehensive Training: NeoWork provides comprehensive training for all candidates, regardless of their background or previous experience as a VA.
  2. Flexible Work Arrangements: The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
  3. 100% Remote Work: This is a 100% home-based position, allowing for a healthy work-life balance and flexibility.
  4. Mental Health Support: NeoWork prioritizes the mental health of its team members and offers mental health days to support their well-being.
  5. Performance-Based Incentives: In addition to the base salary, performance-based incentives are provided to recognize and reward outstanding performance.
  6. Annual Review and Appraisal: There is an annual review and appraisal process in place to support professional growth and development.
  7. Opportunities for Advancement: There are ample opportunities for professional growth and advancement within the company, with a focus on developing skills and expertise.

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