Lodging Implementation Consultant

hace 2 semanas


Medellín, Antioquia, Colombia Hopper A tiempo completo
About the Role The Lodging Implementation Consultant plays a crucial role as the primary liaison and connectivity advocate during the onboarding of new hotel agreements. This position involves effectively engaging with new hotel partners to gather essential information for property mapping and activation, while ensuring the quality of the hotel's representation on the Hopper platform. The ideal candidate will be highly organized and knowledgeable, capable of delivering measurable results in a dynamic environment. This role demands strong communication skills and a collaborative spirit, working closely with the Implementation, Revenue, Business Development, and Market Management teams. Please submit your resume in English

Daily Responsibilities:

Facilitate the onboarding process for hotel partners utilizing various connectivity systems and solutions. Monitor onboarding progress and document hotel interactions (emails, calls) within Salesforce. Collaborate daily with the Business Development, Market Management, and Revenue Optimization teams to ensure successful onboarding, alongside other members of the Implementation team. Provide quantitative insights based on the quality and efficiency of the onboarding process. Proactively address challenges or delays encountered during the onboarding journey. Work in conjunction with product management on special projects and tasks.

Ideal Candidate Profile:

Residing in Brazil (GMT-3 Time Zone). Proficient in both English and Portuguese. Exceptional organizational abilities with a focus on prioritizing tasks that impact the company's success. A self-motivated individual with a positive attitude and a commitment to managing their onboarding portfolio. Proven experience in effectively communicating with a diverse range of hotel partners, with a natural aptitude for building relationships with both internal and external stakeholders. Strong understanding of onboarding processes and their influence on property performance on the Hopper platform. An inquisitive nature with the ability to ask pertinent questions or provide insights in team settings. A proactive mindset; someone who believes in taking immediate action. Capability to work independently, navigate ambiguity, and excel in a fast-paced environment where continuous improvement is a norm.

Preferred Qualifications:

Fluency in Spanish is a plus. Familiarity with Salesforce or similar CRM systems. Background in online travel agencies, CRS providers, or the hotel sector. Knowledge of SQL, Data Studio, Amplitude, or comparable data visualization tools. Experience in analyzing XML logs or other data output formats.

Benefits of Joining Us:

A well-funded startup with ambitious goals and a competitive salary. Performance-based quarterly bonuses. Comprehensive medical and dental insurance for full-time employees. Life insurance with both short-term and long-term disability coverage. Access to telemedicine services for all employees and their dependents. Generous parental leave policies exceeding industry standards. Unlimited paid time off. Travel stipend for Carrot Cash. Flexdesk Access Pass and work-from-home stipend. An entrepreneurial culture that encourages innovation and risk-taking. Open lines of communication with management and company leadership. Small, agile teams that make a significant impact.

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