Technical Support Specialist
hace 4 días
Job Overview
Kastech Canada Inc is seeking a skilled Technical Support Specialist to provide exceptional customer service and technical assistance to our clients. This role involves troubleshooting and resolving hardware, software, and network problems via phone, email, or chat.
Key Responsibilities
- Provide timely and effective technical support to customers via various communication channels
- Analyze and diagnose complex technical issues, applying problem-solving skills to resolve problems efficiently
- Collaborate with internal teams to route issues to the right support staff and ensure seamless resolution
- Administer user account provisioning and manage relationships with vendors and support staff
- Utilize the Incident Management System to document and manage problems and work requests
- Respond to telephone calls, emails, instant messages, and assigned tickets from users
Required Skills and Qualifications
- Strong technical knowledge of Windows Operating Systems and client devices
- Experience with ITSM ticketing tools such as Remedy, HP Service Center, or Service Now
- Familiarity with Google Suite and Microsoft Office applications
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment with multiple priorities
- Demonstrated problem-solving skills and analytical thinking
Benefits
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
- The chance to work with a variety of technologies and systems
- A competitive salary and benefits package
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