Support Specialist

hace 3 días


Bogotá, Bogotá D.E., Colombia Connext A tiempo completo

Connext is seeking an experienced Support Specialist to join our team. As a Support Specialist, you will be responsible for providing high-quality technical support to our customers and ensuring that their issues are resolved in a timely and efficient manner.

About the Position:

  • Serve as the primary point of contact for customers seeking technical assistance.
  • Resolves technical issues by identifying the problem, researching solutions, and guiding customers through troubleshooting steps.
  • Accurately document all customer interactions and the steps taken to resolve their issues.

Qualifications:

  • Minimum of two (2) years of experience in a similar role.
  • Familiarity with industry-standard helpdesk software.
  • Exceptional communication and problem-solving skills.


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