Customer Service Coordinator

hace 7 días


Bogotá, Bogotá D.E., Colombia Superior Contracting & Maintenance A tiempo completo
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Superior Contracting & Maintenance. As a key member of our operations team, you will be responsible for coordinating and dispatching technicians for maintenance and construction services work orders, ensuring efficient scheduling and customer satisfaction.

Key Responsibilities
  • Scheduling and Dispatching: Efficiently schedule emergency and non-emergency work orders, coordinate and dispatch technicians for maintenance and construction services work orders, optimizing routes for maximum productivity and customer satisfaction.
  • Record Keeping: Maintain accurate records of all dispatch activities, including contact attempts and issues with tenants or technicians.
  • Communication: Provide timely updates to clients via email and service provider portals, liaise with other departments to ensure operational efficiency.
  • Process Improvement: Offer feedback from field technicians to refine processes and enhance service delivery.
Requirements
  • Customer Service Experience: Demonstrated experience in customer service or a similar role with a focus on communication.
  • Organizational Skills: Exceptional organizational and multitasking abilities, ability to follow directions and implement solutions effectively.
  • Communication Skills: Strong verbal and written communication skills, proficient in English (spoken and written).
  • Technical Skills: Proficient in fast typing and data entry, experience in skilled labor trades and dispatching is advantageous.
Benefits
  • Competitive Salary: Competitive salary with performance-based bonuses.
  • Professional Development: Extensive training and professional development opportunities.
  • Supportive Work Environment: Supportive and collaborative work environment.
  • Potential for Growth: Potential for growth in a rapidly expanding company.

Superior Contracting & Maintenance is an Equal Opportunity Employer that values diversity and is dedicated to fostering an inclusive workplace for all employees.



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