Patient Relations Coordinator
hace 1 semana
This is an on-site position based in Bogota, Colombia, where you will be responsible for providing exceptional customer service to patients, answering all inquiries, and facilitating communication between patients, family members, and medical staff.
Key Responsibilities- Scheduling patient appointments and making reminder calls.
- Obtaining patients' contact details, insurance information, and medical records.
- Updating and verifying patient information.
- Answering, investigating, and directing patient requests to the appropriate medical staff member and following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
- Performing administrative and clerical duties, such as e-filing paperwork, entering payments, issuing invoices, among others.
- Participating in the construction of standard operating procedures and making contributions to improve those established.
We are looking for a highly skilled and bilingual individual with a strong background in customer service, hospitality, or BPO. The ideal candidate will have excellent interpersonal and communication skills, a focus on customer service, and a meticulous attention to detail.
Benefits- Contractor agreement with our Headquarters in the US.
- Monday to Friday, 7 a.m. to 4 p.m (EST), 8 a.m. to 5 p.m. (CST) or from 10 a.m. to 7 p.m. (PST).
- Salary starting at $3,600,000 COP/month, plus social security.
- Opportunities for learning and development.
- Stimulating multicultural environment.
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