Senior Cyber Protection Specialist

hace 6 días

Bogotá, Bogotá D.E., Colombia Acronis A tiempo completo

About Acronis

Acronis is a global leader in cyber protection, empowering individuals and businesses to safeguard their digital lives. Our cutting-edge technology enables users to monitor, control, and protect the data that their businesses and lives depend on.

Job Summary

We are seeking a Senior Cyber Protection Specialist to join our team. As a key member of our organization, you will be responsible for driving and advocating initiatives that deliver higher stability, better partner/customer satisfaction, and drive Monthly Recurring Revenue goals.

Key Responsibilities

  1. Develop Strategic Solutions

Develop responses to Requests for Information (RFIs) and Requests for Proposal (RFPs), technical and commercial proposals to prospective customers' requirements.

Collaborate with Cross-Functional Teams

Develop Professional Services Agreements (PSAs) and Statements of Work (SOWs) in collaboration with Sales and Legal teams.

Project Management

Develop project plans in scope of implementation, consulting, and integration projects with end customers, manage project work.

Troubleshooting and Technical Support

Work with Datacenter Operations, R&D, Support, and other departments to clear technical roadblocks customers face at implementation and post-implementation stages.

Knowledge Management

Build and maintain current functional and technical knowledge of the entire Acronis product line, provide consultations to customers engaging experts from other Acronis teams as required.

Customer Engagement

Review customers' implementation and integration plans and make recommendations in line with best practices.

Product Evaluation and Feedback

Present new product functionality, engage customers in evaluation of new product releases.

Run Rate Management

Keep track of customers' run rates, develop remediation plans in case of negative dynamics.

Incident and Feature Request Management

Work with R&D, Datacenter Operations, Support, Product, and other departments prioritizing and keeping track of customers' incidents and feature requests.

Communication and Reporting

Update customers on a regular basis about progress of work on support cases, incidents, and feature requests.

Process Escalations and Root Cause Analysis

Manage process escalations, develop Acronis internal and customer-facing executive summaries, develop root cause analysis reports.

Feedback and Quarterly Reviews

Provide feedback to Acronis Product Management teams based on customer requirements.

Internal Organization Development

Conduct quarterly review meetings providing updates on run rates, key projects, and planned activities for the next period.

Project Execution and Reporting

Manage internal organization development projects, ensure consistent execution and reporting.

Requirements

  1. Technical Expertise

3+ years of technical hands-on experience in 3 or more of the following areas – SaaS, IaaS, storages, hypervisors, backup, disaster recovery, RestAPI, IP network design/administration, DC/infrastructure design/operations, DBs administration, Python scripting, dashboards/reports, server administration.

Project Management and Technical Account Management

3+ years in Project Manager or Technical Account Manager role in a software or systems integration company.

Security Certification

Security certification: CISSP, CompTIA Security+, etc.

Communication and Interpersonal Skills

Excellent communications, interpersonal, and presentation skills.

Business Analysis and Project Management Skills

Excellent business analysis, project, risk, and relationship management skills.

Stakeholder Management

Ability to interact and communicate with multiple stakeholders, including C-level.

Language Skills

Fluent written and spoken English language.

Preferred Qualifications

  1. Second Language

Second fluent language (French and/or German and/or Spanish).

About Acronis

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments, and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyber threats with minimal downtime, ensuring data integrity and business continuity.

A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect, and belief that we can contribute to the world every day are the cornerstones of our team. Each member of our team plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never-give-up attitude, contributing to our collective growth and impact.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

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