Risk Operations Team Lead

hace 1 mes


Colombia Sezzle A tiempo completo
About Sezzle

At Sezzle, we're dedicated to financially empowering the next generation. Our cutting-edge fintech platform offers interest-free installment plans at online stores, increasing consumers' purchasing power and driving sales for thousands of eCommerce merchants.

We're the first and only B-Corp in the payments space, committed to social good and ethical initiatives. Our rigorous standards of social and environmental performance, accountability, and transparency drive us to build a better world.

About the Role:

We're seeking a Shopper Risk Operations team lead to direct daily operations, managing shopper risk and fraud prevention. As a team lead, you'll analyze trends, advise management, and identify process and product improvements.

  • Measure and track team performance.
  • Ensure adherence to department processes and company policies.
  • Analyze data to alert Risk Operations management on fraud trends and process improvements.
  • Identify and recommend process improvements and product enhancements.
  • Maintain adequate staffing levels to process chargebacks before response deadlines.
What We Look For:
  • Minimum two years management experience in e-commerce or banking.
  • Bachelor's degree in an accredited institution.
  • Proficiency in word processing and spreadsheet software.
  • Ability to safeguard confidentiality of personally identifiable information.
  • Experience in analyzing data and comfortable making decisions in a fast-paced environment.
Preferred Qualifications:
  • Four years of fraud prevention and/or chargeback processing experience.
  • Two years of management experience in fraud prevention and/or chargeback operations.


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