Risk Operations Team Lead
hace 1 mes
At Sezzle, we're dedicated to financially empowering the next generation. Our cutting-edge fintech platform offers interest-free installment plans at online stores, increasing consumers' purchasing power and driving sales for thousands of eCommerce merchants.
We're the first and only B-Corp in the payments space, committed to social good and ethical initiatives. Our rigorous standards of social and environmental performance, accountability, and transparency drive us to build a better world.
About the Role:We're seeking a Shopper Risk Operations team lead to direct daily operations, managing shopper risk and fraud prevention. As a team lead, you'll analyze trends, advise management, and identify process and product improvements.
- Measure and track team performance.
- Ensure adherence to department processes and company policies.
- Analyze data to alert Risk Operations management on fraud trends and process improvements.
- Identify and recommend process improvements and product enhancements.
- Maintain adequate staffing levels to process chargebacks before response deadlines.
- Minimum two years management experience in e-commerce or banking.
- Bachelor's degree in an accredited institution.
- Proficiency in word processing and spreadsheet software.
- Ability to safeguard confidentiality of personally identifiable information.
- Experience in analyzing data and comfortable making decisions in a fast-paced environment.
- Four years of fraud prevention and/or chargeback processing experience.
- Two years of management experience in fraud prevention and/or chargeback operations.
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