Desktop Support Specialist

hace 4 semanas


Barranquilla, Atlántico, Colombia TTEC A tiempo completo
Be the Spark that Brightens Days and Ignites Your Career

TTEC's award-winning employment experience is the perfect place to start your journey. As a Desktop Support Associate Technician, you'll be part of a team that brings humanity to business.

What You'll Be Doing

Do you have a passion for translating technical issues into solutions? Want to learn and grow your knowledge in various IT fields? In this role, you'll be the hero for our frontline associates, helping them navigate and deliver basic IT support daily.

You'll work closely with our team to resolve technical issues, providing user-level support and troubleshooting PC hardware and software problems. Your great listening skills and ability to read between the lines will allow you to find the root of the issue and translate it into an IT solution.

What You Bring to the Role

We're looking for someone with:

  • IT-related bachelor's degree or equivalent experience in IT
  • 6 months BPO industry experience
  • Basic IT knowledge and desktop support – basic hardware and software navigation and troubleshooting
  • Passion to seek first to understand and translate – read between the lines to find a possible solution, teach and walk through how to reach that solution
  • Execute walk-throughs and solutions to the IT problem over zoom meetings
  • Passionate and motivated to help others with your customer-focused mindset and positive attitude
What You Can Expect

At TTEC, you can expect:

  • Support for your career and professional development
  • An inclusive culture and community-minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits
  • A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

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