Collections Team Lead
hace 4 semanas
About World Business Lenders
As a leading provider of short-term commercial loans, World Business Lenders is committed to delivering flexible financial solutions to small and medium-sized businesses across the United States. We are seeking a highly skilled Collections Team Lead to join our team and play a key role in managing our receivables and resolving outstanding balances.
Key Responsibilities:
- Lead the team in monitoring loan aging reports to identify troubled accounts and develop effective collection strategies.
- Maintain thorough records of collection efforts and account status, providing timely and accurate updates to stakeholders.
- Establish strong relationships with borrowers, utilizing excellent communication skills to solicit payment and resolve delinquent accounts.
- Review severely delinquent loans and recommend migration to non-performing status when collection efforts are no longer productive.
- Collaborate with internal stakeholders to ensure seamless collection processes and timely resolution of outstanding balances.
Requirements:
- 5+ years of experience in collections, customer service, or a related field.
- Loan/mortgage industry experience preferred.
- 100% fluency in English, with exceptional verbal and written communication skills.
- Bachelor's Degree in Business Administration, Finance, Economics, or a related field preferred.
- Proficiency in Microsoft Outlook, Excel, Word, PowerPoint, and Teams.
- Ability to prioritize effectively and meet deadlines.
- Excellent attention to detail.
What We Offer:
- Contract/Consultant position.
- Competitive hourly rate (DOE).
- 11 US paid holidays.
Language: English.
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