Middle Client Specialist
hace 3 semanas
We are seeking a skilled Middle Client & Contractor Onboarding Specialist to join AgileEngine in Medellin, Colombia.
As a member of our team, you will work closely with clients and contractors to ensure a seamless onboarding experience, facilitating the process and ensuring their success.
Key responsibilities include:
- Client & Contractor Onboarding: Facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success;
- Follow-Up & Value Assurance: Maintain close communication with clients and contractors to ensure performance expectations are met and value is delivered;
- Issue Resolution: Act as the primary point of contact for any onboarding issues, working quickly to resolve concerns and keep processes on track;
- Communication & Documentation: Communicate effectively, ensuring that all interactions are clear, professional, and supportive of client needs, documenting onboarding steps and maintaining records to track progress and success;
- Plan Presentation: Develop and present onboarding plans tailored to each client's needs and ensure alignment with project goals;
- Survey Distribution: Send and manage follow-up surveys to clients, gathering valuable feedback to improve future onboarding experiences.
Requirements include:
- Strong Communication Skills: Excellent verbal and written skills, with the ability to communicate clearly and professionally with both clients and contractors;
- Customer Service Orientation: A client-first attitude with a commitment to providing a positive and supportive onboarding experience;
- Responsiveness & Reliability: Punctuality, responsiveness, and follow-through are essential in this role;
- Attention to Detail: Highly organized with a keen eye for detail, ensuring accuracy in documentation and onboarding tasks;
- Experience with Onboarding Strategies: Prior experience developing and presenting onboarding plans;
- Multitasking Ability: Capable of managing multiple onboarding tasks and tracking progress across various projects;
- Technical Proficiency: Familiarity with tools such as Google Sheets, Slack, Asana, and other onboarding-related software;
- Upper-intermediate English level.
AgileEngine offers a dynamic work environment, competitive USD-based compensation, and opportunities for professional growth and development.
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