Middle Client Specialist

hace 3 semanas


Medellín, Antioquia, Colombia AgileEngine A tiempo completo

We are seeking a skilled Middle Client & Contractor Onboarding Specialist to join AgileEngine in Medellin, Colombia.

As a member of our team, you will work closely with clients and contractors to ensure a seamless onboarding experience, facilitating the process and ensuring their success.

Key responsibilities include:

  • Client & Contractor Onboarding: Facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success;
  • Follow-Up & Value Assurance: Maintain close communication with clients and contractors to ensure performance expectations are met and value is delivered;
  • Issue Resolution: Act as the primary point of contact for any onboarding issues, working quickly to resolve concerns and keep processes on track;
  • Communication & Documentation: Communicate effectively, ensuring that all interactions are clear, professional, and supportive of client needs, documenting onboarding steps and maintaining records to track progress and success;
  • Plan Presentation: Develop and present onboarding plans tailored to each client's needs and ensure alignment with project goals;
  • Survey Distribution: Send and manage follow-up surveys to clients, gathering valuable feedback to improve future onboarding experiences.

Requirements include:

  • Strong Communication Skills: Excellent verbal and written skills, with the ability to communicate clearly and professionally with both clients and contractors;
  • Customer Service Orientation: A client-first attitude with a commitment to providing a positive and supportive onboarding experience;
  • Responsiveness & Reliability: Punctuality, responsiveness, and follow-through are essential in this role;
  • Attention to Detail: Highly organized with a keen eye for detail, ensuring accuracy in documentation and onboarding tasks;
  • Experience with Onboarding Strategies: Prior experience developing and presenting onboarding plans;
  • Multitasking Ability: Capable of managing multiple onboarding tasks and tracking progress across various projects;
  • Technical Proficiency: Familiarity with tools such as Google Sheets, Slack, Asana, and other onboarding-related software;
  • Upper-intermediate English level.

AgileEngine offers a dynamic work environment, competitive USD-based compensation, and opportunities for professional growth and development.



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