Senior Technical Solutions Specialist
hace 4 días
At AgileEngine, we are one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch, creating award-winning custom software solutions that help companies across 15+ industries change the lives of millions.
We are hiring a Lead Support Software Engineer to join our team of experts in data infrastructure. As a key member of our team, you will be responsible for analyzing, troubleshooting, and resolving complex software issues reported by customers, working across both frontend and backend systems.
You will engage directly with customers to understand their issues, replicate problems, and implement effective solutions within our React-based frontend and Python backend. Additionally, you will provide technical support for issues related to our legacy Django systems and CubeJS-based data infrastructure.
We are looking for a strong problem-solver with excellent communication skills, who can explain technical issues to non-technical users. You will also be responsible for investigating and resolving database-related issues in PostgreSQL and Elasticsearch, ensuring data consistency and system performance.
As a Lead Support Software Engineer, you will collaborate with cross-functional teams, including product, customer support, and development, to escalate and resolve issues as needed. You will also contribute to codebase improvements, bug fixes, and feature enhancements based on customer feedback.
We offer a competitive USD-based salary of $120,000 - $180,000 per year, depending on experience, as well as budgets for education, fitness, and team activities. We also provide a flexible schedule, allowing you to work from home or in the office, and participate in the development and refinement of internal tools to better support customer needs.
Some of the must-have skills and qualifications for this role include:
- Strong proficiency in JavaScript and React
- Experience with UI development and data visualization tools like Recharts
- Familiarity with cloud services AWS
- Expertise in Python and experience with Django
- Familiarity with CubeJS for managing and troubleshooting data infrastructure
- Proficient in PostgreSQL, including writing and optimizing queries
- Knowledge of Elasticsearch and its application in search and analytics
We also offer a range of benefits, including:
- Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
- Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation
- Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and talented individual who is passionate about software development and customer support, we encourage you to apply for this exciting opportunity.
Estimated salary: $120,000 - $180,000 per year
Location: Remote
Job Type: Full-time
Benefits:
- Competitive compensation
- Professional growth
- Flextime
Work Environment:
- Remote work options
- Office work options
Required skills and qualifications:
- Strong proficiency in JavaScript and React
- Experience with UI development and data visualization tools like Recharts
- Familiarity with cloud services AWS
- Expertise in Python and experience with Django
- Familiarity with CubeJS for managing and troubleshooting data infrastructure
- Proficient in PostgreSQL, including writing and optimizing queries
- Knowledge of Elasticsearch and its application in search and analytics
Preferred skills and qualifications:
- Experience in a support engineering role with a focus on customer-facing issue resolution
- Upper-intermediate English level
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