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Revenue Operations Specialist
hace 2 semanas
Role Overview
Nue.io is a leading revenue lifecycle platform that manages the entire revenue lifecycle for any revenue model, across multiple channels. As a Technical Account Manager at Pennyjar Capital, you will be responsible for building trusted relationships with key customer contacts to ensure Nue solutions continue delivering value.
Your Key Responsibilities
- Act as a technical advisor for customers, ensuring their success with the Nue platform.
- Gain deep understanding of customers' business needs and strategically guide them to solutions leveraging Nue's products.
- Conduct regular check-ins, QBRs, and technical deep dives to align solutions with customer goals.
- Understand customer architecture, use cases, and integrations to provide tailored recommendations.
- Guide customers on best practices, scalability, and optimization of our platform.
- Own high-priority escalations, coordinating with engineering and support teams.
- Assist with technical onboarding, ensuring customers configure and adopt the platform successfully.
Your Requirements
- 5+ years experience in a Technical Account Manager, Solutions Engineer, or Support Engineer role within a SaaS company.
- Strong understanding of APIs, integrations, cloud platforms and web technologies.
- Experience with CRM, ERP, or revenue platforms (Salesforce, NetSuite, Stripe, Zuora, etc.)
- Excellent problem solving and troubleshooting skills.
- Strong communication skills with both technical and non-technical stakeholders.
- Ability to organize and enthusiastically tackle new challenges.
- You are a true team player.
- Positive attitude and the ability to stay calm under pressure.
- Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge.
- Ability to manage multiple customer accounts and prioritize competing demands.
- Willing to work in a fast-paced startup environment
