Operations Specialist

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Veta Virtual A tiempo completo

Join Veta Virtual as an Operations Specialist – Luxury Sales

Are you passionate about delivering exceptional service, fostering client relationships, and representing luxury excellence? Veta Virtual is hiring Work remotely to support ultra-high-net-worth (UHNW) clients and businesses in the luxury sector, ensuring world-class experiences and seamless operations.

About Us:

At Veta Virtual, we deliver tailored business support across industries like luxury sales, financial consulting, and healthcare. Since 2021, our people-first approach has built strong client relationships and driven excellence. Join our growing, mission-driven team

Your Role:

As an Operations Specialist – Luxury Sales, you'll be at the forefront of supporting UHNW clients and businesses. Your responsibilities include:

  • Client Relationship Management: Build and nurture relationships with UHNW clients, ensuring their needs are met with professionalism, discretion, and care.
  • Sales Excellence: Manage high average order value (AOV) and lifetime value (LTV) clients, leveraging your proven sales expertise to maximize client satisfaction and revenue.
  • Technology Integration: Use tools like HubSpot and Podium to manage client interactions, ensure data accuracy, and execute timely follow-ups.
  • Unified Assistant Identity Representation: Represent the unified assistant identity, "Quinn," in all client communications, providing a consistent, seamless service experience.
  • Internal Collaboration: Coordinate with team members via Slack and G Suite to deliver efficient and consistent service.
  • Process Optimization: Support onboarding tools like Zendesk and other technologies to enhance operational workflows.

What You'll Need:

  • 2+ years of relevant experience (sales expertise is a must - experience in the luxury sector is a big plus).
  • Familiarity with the pace, expectations, and skills of serving ultra-high-net-worth (UHNW) clients.
  • Experience with tools like HubSpot, Podium, Slack, and G Suite, with a willingness to learn new systems.
  • The ability to communicate effectively and build trust with discerning clients.
  • Strong organizational skills, with a detail-oriented mindset to manage high-priority tasks with precision.
  • Resourcefulness and efficiency in identifying and resolving issues promptly.

What We Offer:

  • Competitive Salary: $1,300–$1,400 USD per month, depending on experience.
  • Flexible Work Environment: Fully remote role with an 8-hour shift (Monday–Friday, based on US Mountain Time).
  • Paid Time Off: 3 weeks of PTO plus US holidays to support work-life balance per year.
  • Supportive Culture: Be part of a mission-driven team dedicated to excellence and collaboration.
  • Exciting Opportunities: Work with a prestigious client base in the luxury industry.

Our Values:

Growth Mindset: Turning challenges into opportunities.

Fearless Integrity: Acting with honesty and transparency.

Execution Excellence: Striving for the highest quality.

Compassionate Connection: Building meaningful relationships.

Reliability and Trust: Being dependable and responsible.

Ready to Make an Impact?

Apply today and join our dynamic, growth-focused team at Veta Virtual. We'll review your application and respond within 1–3 business days.

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