CRM Process Specialist
hace 10 horas
Charger Logistics is a leading asset-based carrier with a strong presence across North America. With over two decades of experience in providing top-notch logistics solutions, we have established ourselves as a world-class transport provider.
We are a dynamic and entrepreneurial-minded organization that fosters a culture of innovation and growth. We invest heavily in our employees, providing them with the resources and support needed to develop their skills and advance their careers.
Key Responsibilities:
- Collaborate with Senior Sales Management to identify strategic requirements and develop tools, processes, and campaigns to drive business growth.
- Design and maintain a revision-controlled sales process to ensure all sales staff and associated departments are using the latest instructions.
- Lead the Sales Software Development and maintenance teams, overseeing the development and implementation of Geomapping, Configure, CRM, Pricing tool, proposal templates, and pipeline tools.
- Develop and publish sales measurement reports, working closely with IT and other department heads to gather data and create automated dashboard reports.
- Establish and maintain a sales training matrix to track employee training records and identify training opportunities.
- Support Regional Sales Management in creating and deploying onboarding and training programs for new Sales professionals.
- Foster a culture of customer service, trust, continuous improvement, safety, reliability, quality, accountability, and discipline among both internal and external customers.
- Serve as the primary point of contact for CRM-related inquiries.
Requirements:
- At least 3 years of experience in Sales Management or Sales Process.
- Proven track record of developing sales processes and procedures.
- Strong leadership skills, with the ability to drive change management and propose effective solutions.
- Experience in building foundational elements in sales management tools.
- Deep understanding of CRM (HubSpot), design software, and sales metric dashboards.
Benefits:
- Permanent role with opportunities for growth.
- Competitive salary.
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