Global Head of Billing to Cash Latin America

hace 3 semanas


Bogotá, Bogotá D.E., Colombia myGwork A tiempo completo

About the Job



This is a leadership role with full responsibility for planning and managing all B2C LATAM onshore and offshore operations with offshore operations delivered by GSD (Global Service Delivery). The position will play a key role on the B2C senior leadership team, fostering close relationships with other onshore regional leads and the B2C GSD Lead to contribute to the vision and strategy of the function.



Key Responsibilities



Develop and manage the annual and long-term budgets for B2C LATAM Operations (incl. LATAM Global Service Delivery Operations/GSD) expenses in conjunction with the Global Head of B2C and GSD team.



Strategic planning for B2C LATAM Operations (incl. LATAM GSD Operations). Continue to transform the BAU (Business as usual) operation, identifying opportunities & building business cases for further technology and automation.



Manage regional B2C teams (onshore & offshore) by providing direction and support, and managing / resolving any escalations from country or GSD teams



Requirements



Bachelor's degree in business or related field. Potential Industry Qualifications (i.e., CPA, CFA, CMA)



Minimum 10+ years in operations management including some tenure in complex, multinational, multi-site environments



Demonstrated experience leading a large workforce and managing cross country, high-volume finance operations delivery teams



Experience in operations management, billing and accounting process training, quality assurance, automation tools, and implementation of operating models driving process standardization



Language Skills



Business proficient in English & Spanish



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