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Customer Success Advisor
hace 3 semanas
Job Summary: We are seeking a highly skilled Cross-Functional Coordinator to join our team as a Customer Success Advisor. This role is responsible for driving ongoing business value and outcomes for customers, leveraging automation and strategic engagements to ensure seamless, successful experiences.
About Hexagon: As a global leader in digital reality solutions, combining sensor, software, and autonomous technologies, we help clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. Our Asset Lifecycle Intelligence division empowers customers to unlock data, accelerate industrial project modernization, and increase productivity and sustainability.
Responsibilities:
- Ensure customer satisfaction, success, and retention: For a portfolio of existing and new customers, drive ongoing business value and outcomes by leveraging automation and strategic engagements.
- Data-driven analyses: Conduct data-driven analyses to determine prioritization of communication and activities, such as soon-to-expire or unsupported software versions, reminder emails for important next steps, helpful resources, etc.
- Team collaboration: Work effectively with various teams, including Sales, Pre-Sales, Regional and Global Order Desk, Cloud Operations and Services, to ensure timely handoffs and quick onboarding of new customers.
- Creative problem-solving: Serve as the primary point of contact and escalation point internally and for the customer, while being effective in teaming with a broad range of colleagues across the Company.
Requirements:
- Self-motivation and autonomy: Self-motivated and enjoy autonomy.
- Positive interpersonal skills: People orientated with positive interpersonal skills.
- Strong project management skills: Strong project management skills and ability to manage multiple priorities in a fast-paced environment.
- Excellent communication skills: Excellent communication and interpersonal skills, with the ability to build strong relationships and influence others.
Estimated Salary: $95,000 - $115,000 per year: Based on location and industry standards, this salary range reflects the expected compensation for this role. Please note that this is an estimate and may vary based on individual qualifications and experience.
