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IT Service Manager

hace 2 meses

Bogotá, Bogotá D.E., Colombia Visa A tiempo completo

Job Summary

Visa is seeking a highly skilled IT Service Manager to join our Employee Enablement Solutions team. As a key member of our IT Service Management (ITSM) group, you will be responsible for driving excellence across all employee-facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience.

Key Responsibilities

  • Continual improvement of services and processes
  • Building strategic partnerships throughout the organization
  • Managing services throughout their lifecycle
  • Influencing decisions as a customer advocate
  • Facilitating transparent communication and collaboration
  • Providing clear, weekly reporting focused on results and milestones

Requirements

  • 8 years of work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD)
  • ITIL Foundation or Intermediate Certification
  • ServiceNow Experience

Preferred Qualifications

  • Project Management Professional (PMP) certification or equivalent project management certification
  • 3-5 years project leadership experience
  • 1-2 years directly supporting the user community
  • 2 years providing updates to senior leadership
  • Strong knowledge of Microsoft Office – Outlook, Excel, PowerPoint, SharePoint, & Visio
  • Proven experience designing ServiceNow queries – generating related reports & dashboards
  • Proven experience in MS Power BI
  • Proven experience developing Standard Operating Procedures
  • Proven experience designing and/or improving business and/or process flows

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.