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Inbox Coordinator

hace 2 meses

Bogotá, Bogotá D.E., Colombia Sur A tiempo completo
About the Role

We are seeking a highly skilled and organized Inbox Manager to join our team at Sur. As an Inbox Manager, you will play a critical role in managing conversations with leads from our client's campaigns.

Key Responsibilities
  • Categorize all responses from our client's cold email campaigns
  • Submit any qualified leads to our clients
  • Send any responses to our clients for assistance when we can't answer the email
  • Leverage the client's response to create compelling responses to convert the lead
  • Upload and manage our client's Do-Not-Contact list
  • Follow any manual processes for our subsequences if necessary or needed
  • Set up clients in Smartlead (subsequences, webhooks, and adding them to the white label)
What You'll Do on a Daily Basis
  • Categorize all new replies from our client's campaign
  • Schedule emails for all future replies
  • Forward replies for all referral emails
  • Submit any leads to our clients
  • Check Smartlead to make sure all responses for the day have been categorized
Weekly Tasks
  • Check to make sure that leads are being enrolled in the subsequence
  • Update the DNC for any clients
Additional Responsibilities
  • Send replies to clients for leads that can't be categorized
  • Nurture leads that haven't converted from our subsequences
  • Add the subsequences for all new campaigns
  • Create the client in Smartlead and set up their webhook
Requirements
  • Professionalism, maturity, and reliability to meet the expectations of the company.
  • Strong communication skills in verbal and written English.
  • Highly resourceful team player who meets deadlines and follows through on commitments.
  • Tech-savvy and a quick learner of new technologies and software.
  • Intelligent, adaptable, and problem-solving mindset.
  • A high-performing individual with a desire to achieve and grow financially.
  • Process-oriented
  • Can thrive in a fast-paced environment
  • Is comfortable in an extremely repetitive role
  • Professional remote work setup including reliable internet, high-quality audio and video equipment, quiet space, clear background, and good lighting.
Benefits

Position: Inbox Manager

Salary Range: $800 - $2000 USD

Payment Frequency: Monthly

Type of Contract: Independent Contractor

Only CVs in English will be considered to participate in the process.