Technical Content Specialist

hace 2 semanas

Medellín, Antioquia, Colombia Neostella A tiempo completo

About Neostella:

At Neostella, we prioritize a customer-focused strategy and leverage advanced technologies to provide tailored solutions that cater to the distinct requirements of our clients' businesses. Our approach to hyperautomation empowers organizations to allocate their time towards more impactful tasks, elevating their operations to new heights.

Position Overview:

We are in search of a Content Writer to contribute to our dynamic and rapidly expanding startup environment. The successful candidate will play a crucial role in producing detailed help documents, support materials, and instructional guides for our software offerings. Your contributions will be essential in equipping our users with the necessary resources to maximize the benefits of our solutions.

Key Qualifications:

  • Exceptional written and verbal communication abilities.
  • Meticulous attention to detail and precision.
  • Strong organizational and planning skills, capable of managing multiple projects concurrently while ensuring high standards of quality.
  • Proficient in analyzing and synthesizing information from various sources into a clear and concise final product.
  • Adept at simplifying complex technical concepts into engaging and understandable content for a general audience.
  • Ability to thrive in a fast-paced work environment.

Main Responsibilities:

  • Create, revise, and sustain high-quality help documents, user manuals, and support materials for our SaaS products.
  • Transform intricate technical information into straightforward, user-friendly language tailored to our diverse clientele.
  • Collaborate closely with product managers and development teams to gather insights and ensure documentation accuracy.
  • Identify opportunities for enhancing user experience through improved documentation and contribute to the creation of self-service support resources.
  • Gather and assess user feedback to continually refine and enhance documentation.
  • Compile essential information regarding products and updates into clear, digestible documentation for release notes and help sites.
  • Ensure content accuracy by participating in product team meetings.
  • Gather multimedia elements such as videos and images to illustrate product features and usage.
  • Conceptualize, draft, and edit compelling content that translates technical product configurations into accessible language for less technical users.
  • Implement effective writing strategies for digital platforms, incorporating SEO best practices into all web content.
  • Proactively identify gaps and inconsistencies in documentation and help site content.
  • Update help site content as necessary.

Requirements:

  • A minimum of 2 years of experience in technical writing, ideally within the SaaS or technology sector.
  • A degree in English, journalism, communications, marketing, or a related field.
  • Outstanding writing and editing capabilities.
  • A strong portfolio showcasing creativity, expertise, and meticulous attention to detail.
  • Proficiency in Google Workspace and other collaboration, content management, and asset management tools.
  • Basic understanding of digital marketing strategies, including SEO.
  • Fluency in English and Spanish, both written and spoken.

Benefits:

We offer an undefined contract, a fast-tracked career development path, comprehensive health insurance coverage for you and one additional family member, flexible working hours, an annual ophthalmological health bonus, and opportunities to enhance your English skills through collaboration with international teams and projects, alongside personalized English classes, and more.

*All resumes and application responses must be submitted in English.

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