Lead Cybersecurity Access Manager

hace 3 días

Colombia Lean Tech A tiempo completo
Job Title: Lead Access Management Specialist

At Lean Tech, we're looking for a highly skilled Lead Access Management Specialist to join our team. In this role, you'll be responsible for leading and overseeing the end-to-end access management process, ensuring compliance with security protocols and internal policies.

Key Responsibilities:
  1. Lead and manage the access management process, ensuring compliance with security protocols and internal policies.
  2. Onboard new personnel, coordinating with HR to create and assign user accounts with appropriate access levels.
  3. Review job titles and match them to existing roles, determining appropriate tools and permissions.
  4. Supervise role transfers, ensuring accurate updates to access levels and toolsets for employees moving into new positions.
  5. Administer, install, and troubleshoot Windows software and tools as needed.
  6. Maintain and update system records and access levels for relocated personnel or changing job requirements.
  7. Ensure prompt revocation of access for departing employees, managing termination requests securely and efficiently.
  8. Support the implementation of large-scale programs, ensuring proper access for employees.
  9. Document processes, updates, and troubleshooting efforts clearly, ensuring a well-maintained knowledge base.
  10. Lead incident response efforts, providing after-hours and weekend support as needed.
Requirements & Qualifications:

To excel in this role, you should possess:

  1. 4+ years of experience and proven leadership experience in access management or IT support, with a deep understanding of access control systems.
  2. Hands-on experience with ServiceNow ticketing systems.
  3. Proficiency in troubleshooting and resolving complex access management issues.
  4. Strong understanding of security protocols and compliance related to access management.
  5. Ability to manage desktop software licenses in line with company policies and contractual compliance.
  6. Experience with remote access tools such as VPN and Mobile Access.
  7. ServiceNow certification(s) is a plus.
  8. OKTA experience is highly desirable.
  9. Exceptional communication and interpersonal skills, with a strong customer service mindset.
  10. Strong problem-solving abilities, with a proven track record of managing pressure effectively.
  11. Adaptability and a continuous improvement mindset.
  12. Ability to lead and mentor a team, working collaboratively across departments and sharing knowledge effectively.

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