Access Management Specialist
hace 1 mes
Lean Solutions Group Overview
We are a rapidly expanding organization, situated in Latin America and the United States. We pride ourselves on possessing one of the most influential networks within software development and IT services for various sectors.
Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across continents, contributing to cutting-edge developments in multiple industries.
Job Title: Access Management Specialist - System Administrator
Location: Remote, LATAM
Job Description:
- Manage access control systems by processing HR-submitted tickets and creating user accounts.
- Review job titles and match them to existing roles, determining appropriate access levels and tools required.
- Handle role transfers, ensuring that access levels and tools are updated for employees moving to higher-level positions.
- Install, administer, support, and troubleshoot Windows software and tools.
- Update system records and access levels for relocated personnel.
- Process termination requests to promptly revoke system access for departing employees.
- Support the implementation of large-scale projects, ensuring that all necessary access is provided.
- Document processes, changes, and resolutions in a clear and organized manner.
- Support incident response efforts, including after-hours and weekend support based on incident levels and operational requirements.
Requirements & Qualifications:
- 1-2 years of working experience.
- Proven experience with Service Now ticketing systems.
- Proficiency in troubleshooting and resolving access management issues.
- Excellent customer service skills with the ability to communicate effectively and professionally with end-users.
- Strong troubleshooting and problem-solving skills.
- Perform desktop software license management per the company's license and compliance needs stated in the contract.
- Experience with Remote Access Tools; VPN (WatchGuard Branch Office and WatchGuard SSL VPN) and Mobile.
- ServiceNow certification(s) is a plus.
- OKTA experience is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to remain composed under pressure.
- Adaptability and a mindset geared towards continuous learning.
- Ability to effectively work with cross-functional teams and share knowledge.
About Lean Solutions Group
- We join forces with powerful tech workforce to change the world through technology.
- Professional development opportunities with international customers.
- Collaborative work environment.
- Career path and mentorship programs that will lead to new levels.
Estimated Salary: $60,000 - $80,000 per year
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