Digital Onboarding Specialist
hace 1 semana
About Owner Inc
Owner Inc is the all-in-one platform that restaurants use to succeed online. Thousands of restaurant owners utilize our tools to build their website, drive online orders, create their own branded app, manage customer relationships, and set up marketing automations.
Our Vision
We're starting by helping independent restaurants succeed online. Our long-term goal is to scale this solution into every other local business type. In the future, we envision building technology that tens of millions of local business owners need to thrive in the digital age.
Traction
In just over 3 years, we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of orders. More importantly, we've helped thousands of restaurant owners save their businesses - and not only survive, but thrive.
Our Team
We've grown from 90 people to over 150 people in a short span. Our team boasts top talent from successful companies in SMB software like Shopify, HubSpot, DoorDash, Procore, and ServiceTitan. We'll be scaling even faster in the coming years to keep pace with our customer growth.
Why We're Looking for You
You will be the first point of contact for newly-signed partners on the Owner platform. Strong communication skills are essential to ensure alignment on expectations so that the restaurant has a high-quality mobile app launch as soon as possible. Your days will be spent managing a high volume of inbound/outbound emails, calls, and SMS messages from your partners.
This Role
This is a fast-paced, KPI-focused role where attention to detail is key. You'll partner closely with our product and engineering teams and have the opportunity to shape the future of the product. We use Salesforce to log all activity; your success will be measured by your ability to collect necessary assets and information, coordinate internally across multiple teams, set proper expectations ahead of launch, and ensure a smooth handoff to the Restaurant Success Manager.
Key Responsibilities
- Advocate for restaurant owners to maintain ownership of their mobile app presence
- Counsel and educate restaurant owners on best practices for online ordering setup, backed by statistics and rigorous SEO testing by our product team
- Work on projects and initiatives that improve internal processes
- Impact the Owner platform design by providing relevant product feedback to our engineering team
- Partner and collaborate successfully with cross-functional teams
Salary and Benefits
The estimated base salary range for this role is $35,000 USD, plus comprehensive health coverage, unlimited PTO, and extra fun perks.
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