Customer Onboarding Specialist

hace 2 días

Bogotá Cundinamarca, Colombia TD SYNNEX A tiempo completo

**Sobre el Rol**

El **E** **specialista en Servicio al Cliente y Onboarding** se encargará de registro de nuevos proveedores, canales y clientes, así como la elaboración de contratos y trámites con el representante legal. Además, el especialista supervisará el proceso de onboarding de clientes desde la presentación de la solicitud hasta la creación de la cuenta a través de múltiples sistemas ERP en las Américas, involucrando a diferentes grupos, personas y formularios.

**Qué vas a hacer**
- Registro de proveedores, canales y clientes nuevos.
- Mantenimiento de registros y contratos actualizados.
- Supervisión del proceso de onboarding de clientes, desde la presentación de la solicitud hasta el envío de la carta de bienvenida.
- Realización de evaluaciones de datos, entrada de datos y creación de tareas definidas y accionables para guiar las aplicaciones hasta su finalización.
- Proporcionar un excelente servicio al cliente a través de la investigación, mantenimiento, resolución de problemas y/o resolución de consultas.
- Identificación de problemas de raíz y propuesta de soluciones para preocupaciones de los clientes y problemas relacionados con el proceso.
- Disponibilidad para trabajar en días festivos (se ofrece un día compensatorio, dependiendo de la operación).
- Participación en el manejo de licitaciones.
- Contribuir con ideas para optimizar el proceso de onboarding y capacitación.

¿Qué estamos buscando?

Habilidades y destrezas:

- Experiência en servicio al cliente
- Capacidad para reconocer y atender detalles importantes con precisión y eficiencia.
- Dominio del inglés - **preferido**:

- Proactividad y capacidad para trabajar de manera independiente.
- Manejo de Microsoft Office
- Capacidad para ejecutar instrucciones y solicitar aclaraciones cuando sea necesario.
- Habilidades sólidas de entrada de datos.
- Capacidad para comunicarse claramente y transmitir la información necesaria.
- Capacidad para interactuar eficazmente con níveles superiores de gestión (gerentes y superiores).
- Habilidades sólidas de organización y gestión del tiempo, impulsando las tareas hasta su finalización.
- Capacidad para adaptarse fácilmente a los cambios según sea necesario.
- Capacidad para mantener la confidencialidad de la información sensible.
- Capacidad para aprender/adaptarse rápidamente a nuevos sistemas y tecnologías.
- Capacidad para usar sistemas y aplicaciones informáticas relevantes a un nível intermedio.

Experiência:

- Experiência de 0 a 1 año en un rol similar.

Educación y certificaciones:

- Graduado de secundaria - **requerido**:

- Carrera administrativa, técnico o tecnólogo

**Condiciones laborales**
- Entorno profesional, modelo de trabajo híbrido
- Horario de trabajo ocasional no estándar u horas extras según lo requiera el negocio.

**Key Skills**
Adaptability, Communication, Customer Service, Data Entry, Detail-Oriented, Microsoft Office, Time Management, Working Independently

**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

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