Tech Operations Specialist

hace 1 mes


Bogotá, Bogotá D.E., Colombia TerraPay A tiempo completo

About TerraPay

TerraPay is a leading global money movement company that aims to create a borderless financial world. We believe that payments should be instant, reliable, transparent, seamless, and fully compliant.

As a registered and regulated company across 31 global markets, we provide payment solutions to banks, mobile wallets, money transfer operators, merchants, and financial institutions.

We are proud to be a twice-certified Great Place to Work and have been featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.

Our Culture and Core Values

At TerraPay, we live by our core values of Humility, Ownership & Responsibility, Entrepreneurship, Global Citizenship, and Trusting Empowerment. These values guide everything we do and shape our company culture.

We offer comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy to ensure our employees' well-being.

Job Overview

The Tech Ops L2 Support role at TerraPay in Bogotá involves handling technical operations and providing second-level support for TerraPay's cross-border payment solutions.

Key Responsibilities

  • Monitor the health of the system in a cloud environment.
  • Answer technical queries raised by the Operations team.
  • Deploy the system in the production environment.
  • Assist the development team in analyzing technical issues in production by deep diving into the issues and identifying the root cause of the issue in production.

Requirements

  • 5-8 years of relevant experience.
  • Graduation or post-graduation degree in BE/ B. Tech/ BCA/ MCA/ ME/ M. Tech from any reputed University.
  • Good understanding of Linux environment, Shell/Perl scripts.
  • Monitoring the system in production using tools like Kibana or any other monitoring tools.
  • Willing to work in a 24X7 environment.
  • Experience in the Banking domain is a huge plus.
  • Spanish Speaking Skills are mandatory along with proficiency in English.

Interview Process

  • Table for Two: A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.
  • Beyond the Bio: A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.
  • Manager Meetup: A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.
  • Hot Seat: A cultural fit round that includes an overview of the company's core values and long-term plans.


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