IT Operations Manager

hace 3 días


Colombia Iron Mountain A tiempo completo
About the Role

The IT Operations Manager - Incident Response will play a critical role in ensuring the smooth operation of our IT services. This position is ideal for those with a background in infrastructure or application support, ready to transition into ITIL/ITSM roles.

Key Responsibilities
  • Detect and respond swiftly to service-impacting events.
  • Triage incidents and drive effective mitigation strategies.
  • Lead major incident meetings and facilitate service restoration.
  • Conduct technical troubleshooting in infrastructure and application services.
  • Analyze data patterns to identify recurring incidents and underlying problems.
  • Develop and implement proactive measures to prevent incidents.
  • Collaborate with cross-functional teams to ensure timely resolution of issues.
  • Create and maintain incident management documentation.
Requirements
  1. Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
  2. Strong communication and interpersonal skills with fluency in English.
  3. Two to three years of hands-on support experience in infrastructure and/or application services.
  4. Five+ years of experience in critical incident and problem management (ITSM/ITIL).
  5. Desired knowledge of three-tier architectures, microservices, Kubernetes, and network configurations.
  6. Excellent analytical skills and experience with data analytics.
  7. Proven track record in leading major incident meetings.
  8. Experience with ServiceNow, Remedy, or Jira Service Management.
Working at Iron Mountain

We are committed to creating an inclusive and diverse workforce. Our employees have access to opportunities for growth and development, competitive compensation packages, and comprehensive benefits.

As an IT Operations Manager - Incident Response, you can expect to earn an estimated annual salary of $115,000-$130,000 based on location and experience. We offer a dynamic work environment that encourages innovation, collaboration, and continuous improvement.



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