Power BI End-User Support Specialist

hace 1 semana

Bogotá, Bogotá D.E., Colombia J.S. Held Llc A tiempo completo
About Us

J.S. Held Llc is a leading provider of technical support services.


Job Summary

We are seeking an experienced Power BI Technical Support Specialist to join our team in the US. As a Power BI Technical Support Specialist, you will be responsible for providing top-notch technical support to end-users on Power BI-related issues and requests.


Responsibilities:
  • Provide timely and effective support to end-users on Power BI-related incidents and requests.
  • Analyze and resolve complex issues in Power BI, working closely with internal stakeholders.
  • Escalate tickets as necessary and ensure that end-users are informed about the status and solution of their issues.
  • Document technical issues and findings to create user guides or knowledge base articles and training sessions.
  • Act as an advisor to end-users handling complex, repeatable, or escalated cases, collaborating with teams and leveraging troubleshooting tools and practices.
  • Perform complex product troubleshooting and remediation when needed.
  • Work with development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers.

Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Computer Science, Information Technology, or related field AND 5+ years of Power BI technical support, technical consulting, or information technology experience.
  • Professional-level English fluency.
  • Track record in technical support or a similar customer-facing role within the technology sector.
  • Communication and senior stakeholder engagement skills, underpinned by an ability to communicate technical concepts to non-technical, senior business users with ease.
  • Proficiency with Microsoft Power BI (Desktop application and the Service, and Gateway), or any other similar BI tool such as Tableau, SAS, Qlik, Sisense, Oracle Analytics Cloud, MicroStrategy or Microsoft Excel would be beneficial.
  • Basic network troubleshooting skills.

What We Offer

In addition to a competitive salary, we offer:

  • A generous annual leave policy.
  • Comprehensive medical insurance.
  • A flexible work environment allowing employees to work remotely when needed.

Salary

The estimated salary for this position is $80,000 - $110,000 per year, depending on experience.

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