Customer Support Specialist

hace 4 semanas


Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo
Job Overview
As a Customer Support Agent at BruntWork, you'll be at the forefront of client communications and business growth in the mortgage and real estate industry. This role offers a unique opportunity to gain in-depth knowledge of the market while honing your skills in client relationship management.

Key Responsibilities
  • Manage lead follow-ups and guide clients through the mortgage application process
  • Assist clients in completing applications and uploading necessary documents
  • Manage the broker's calendar and schedule appointments for complex cases
  • Maintain ongoing relationships with past clients through timely communications
  • Generate weekly reports for partnering real estate agents
  • Utilize and update CRM systems to ensure accurate client information
  • Identify and escalate urgent matters or roadblocks in the application process

Requirements
  • Excellent verbal and written communication skills in English
  • Proven experience in customer service or administrative support roles
  • Proficiency with CRM systems and ability to quickly adapt to new software
  • Strong organizational skills with the ability to juggle multiple tasks and priorities
  • Self-motivated with the ability to work independently in a remote setting


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