Customer Support Specialist
hace 4 semanas
As a Customer Support Agent at BruntWork, you'll be at the forefront of client communications and business growth in the mortgage and real estate industry. This role offers a unique opportunity to gain in-depth knowledge of the market while honing your skills in client relationship management.
Key Responsibilities
- Manage lead follow-ups and guide clients through the mortgage application process
- Assist clients in completing applications and uploading necessary documents
- Manage the broker's calendar and schedule appointments for complex cases
- Maintain ongoing relationships with past clients through timely communications
- Generate weekly reports for partnering real estate agents
- Utilize and update CRM systems to ensure accurate client information
- Identify and escalate urgent matters or roadblocks in the application process
Requirements
- Excellent verbal and written communication skills in English
- Proven experience in customer service or administrative support roles
- Proficiency with CRM systems and ability to quickly adapt to new software
- Strong organizational skills with the ability to juggle multiple tasks and priorities
- Self-motivated with the ability to work independently in a remote setting
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